Technical Operations Support Specialist

Job Description

The Technical Operations Support Specialist is a multifaceted and self-directed technician that provides installation, maintenance, and disposition support for academic equipment at GRCC. The technician will work in both office and educational lab environments.

Academic equipment includes electrical, mechanical, hydraulic, pneumatic, electronic, and specialty items ranging from industrial machines (e.g. automotive lifts, plastic injection machines, mills, lathes) to commercial assets (e.g. hospital beds, dental chairs, and vehicles) to educational trainers (e.g. medical manikins and simulators). The technician must possess the technical skills required to assist with installing new equipment, trouble-shooting, repairing, and maintaining existing equipment. Additionally, excellent interpersonal skills to support faculty, staff, students, and external repair specialists are a must.

An effective technician is one who can skillfully work with equipment while serving as the first level of communication with several stakeholders.

ESSENTIAL FUNCTIONS

General Responsibilities

• Observing proper operation, maintenance, and safety procedures
• Regular attendance during normally scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Other duties as assigned by the supervisor.

Technician Responsibilities

• Inspecting and maintaining complex mechanical, electrical, electronic, electro-mechanical, mechatronics, and automation equipment.
• Modifying and repairing complex mechanical, electrical, electronics, electro-mechanical, mechatronics, and automation equipment under supervision.
• Install or program computer hardware, or machine/ instrumentation software in microprocessor-based systems.
• Operating vehicles, mechanized devices, or equipment.
• Establishing and maintaining interpersonal relationships.
• Maintain inventories of department equipment and repair parts, order parts/supplies as required.
• Inspect, operate, or test machinery and equipment to diagnose malfunctions under supervision.
• Adjust functional parts of devices or control instruments.
• Transport parts, tools, equipment, and other material between work areas and storage, using cranes, hoists, or dollies.
• Dismantle machines and remove parts for repair, using hand tools, chain falls, jacks, cranes, or hoists under supervision.
• Install, replace, or change parts and attachments using hand tools and precision instruments, according to technical requirements under supervision.
• Reassemble and test equipment after repair or maintenance work under supervision.
• Collaborate with other workers to repair or move machines, parts, or equipment.
• Record production, repair, and machine maintenance information.
• Lubricate or apply adhesives or other materials to machines, parts, or equipment according to technical requirements.
• Collect and discard worn machine parts and other refuse to maintain machinery and work areas.