"Technical Services Support"

Job Description:

PRIMARY DETAIL

• Salary Package: (HEW Level 3, Step 1), $68,553 p.a. (pro-rated), plus 17% employer's superannuation and annual leave loading
• Appointment Type: Continuing, Part-Time (0.6 FTE - 21 hours per week) | ASAP Start
• Location : Macquarie University, Wallumattagal Campus, North Ryde

We are looking for a self-motivated team member to support the day-to-day movement and maintenance of technical/camera equipment in the Macquarie Faculty stores. The role is designed to ensure services run efficiently and effectively, as well as providing support to the wider Technical Services team.

Key Accountabilities:

• Process the equipment and room booking system for the Faculty’s Technical Services unit, by preparing, issuing, and checking in equipment and rooms as required
• Ensure bookings and equipment movement details are accurately recorded and stored, and the movement of equipment is conducted efficiently and with a high level of customer service
• Provide basic operational advice to and conduct demonstrations for authorised students and staff in the use of technical equipment in / from the Technical Services store, escalating the advice and demonstration to more specialised technical staff as require
• Undertake regular checks of equipment, including performing minor repairs as required, and ensure functionality, cleanliness and safety of equipment and the stores premises
• Logistically support the regular testing and tagging of technical equipment and ensure all appropriate records are maintained
• Support the Technical Services staff in demonstration, movement and handling of equipment and use of related facilities as required
• Handle all materials in accordance with relevant safety regulations and remain current in WHS regulations, procedures and processes
• Contribute to the capture and update of Faculty asset records on university systems, as well as media handling using Avid Nexis
• Respond to, follow up, resolve or escalate enquiries related to the faculty store, working with the Manager of Technical Services and stakeholders to resolve enquiries or issues
• Comply with relevant EEO and WHS regulations
• Perform any other duties as required and appropriate for this classification

About You

With a keen interest in technology, you will be able to demonstrate your strong customer service skills by providing technical support and service to Macquarie Staff and Students. The role requires initiative, problem solving, excellent communication skills and would be a great opportunity for someone looking to broaden their aptitude and experience using technical equipment within the industry. The right candidate will receive on the job training, including specific systems training and ongoing hands-on support from the wider Technical Services team.

About Us

One of the leading arts and humanities faculties in Australia, Macquarie's Faculty of Arts is home to bold thinkers and passionate educators who are asking the big questions about the world. United in the spirit of interdisciplinary discovery we explore the human story from its earliest foundations in ancient cultures to its exciting future. Our research is gaining global recognition and with six research centres, two museums and state-of-the-art media facilities, we empower our staff to transform themselves and the world around them.

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

To Apply

To be considered for this position, please apply online by submitting your CV and a separate, one page cover letter that demonstrates how you meet the following selection criteria:

• Completion of relevant certificate and/or relevant work experience
• Knowledge of workplace health and safety legislation, principles and practice
• Knowledge of manual handling techniques
• Strong customer service skills
• Excellent communication and computer skills including MS Office, relevant software
• Working with databases and information management systems
• Good organisational skills including planning, prioritisation, time management and initiative

Why work at Macquarie

Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre.  Not only are we close, look at our benefits on offer:

• 17% Superannuation
• Subsidised onsite parking options
• Flexible working options
• Training and professional development
• Onsite childcare facilities
• Discounted health insurance (Medibank)
• Onsite vacation care
• Employee Assistance Program
• Subsidised membership at the Sport & Aquatic Centre
• Onsite GP, imaging & physio clinics

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

02/11/2025 11:59 PM