Job Description

This position will provide technical support for all personal computers on every campus including repair of hardware, software and printers and user support and assistance.

Essential Functions:

1. Technical Support

• Provide desktop support for Window-based systems, including troubleshooting hardware, software, and baseline network issues.
• Maintain Microsoft Office 365 applications, operating systems, and other business-critical software.
• Assist in setting up and maintaining user accounts, permissions, and profiles in Active Directory.
• Diagnose and resolve support issues using a service desk system.

2. Multi-campus Support

• Travel to all campus locations to resolve technical issues, set up hardware, and perform routine maintenance.
• Ensure timely resolution of issues to minimize downtime and maintain business continuity.

3. Hardware and Software Management

• Diagnose and repair desktop, laptop, printer, and peripheral hardware
• Collaborate with vendor/suppliers to ensure adequate hardware/software inventory within timely replacement cycles

4. Documentation and Communication

• Document issues, resolutions, and changes in ticketing or service desk systems
• Communicate technical information effectively to non-technical users

5. Collaboration

• Work closely with senior IT staff to escalate complex issues and participate in system upgrades or migrations
• Assist with training users on basic software and system operations as needed

Education, Training and Experience Required:

1. Associates degree or actively enrolled in a related program of study and within 15 credit hours of graduation. AND At least 6 months’ experience through employment, internship or apprenticeship program which includes the following skills: Desktop support, Software imaging and application deployment tools, Working knowledge of service desk operations including phone support and ticketing systems, Basic cybersecurity practices including phishing awareness. AND Relevant industry-accepted certifications such as CompTIA A+, CompTIA Security+, Microsoft Office Specialist. OR 2. Bachelor’s degree in information technology, Computer Science, or related technology field AND Relevant industry-accepted certifications such as CompTIA A+, CompTIA Security +, Microsoft Office Specialist

Knowledge, Skills, Abilities and Work Characteristics:

• Strong problem-solving and analytical abilities
• Excellent verbal and written communications skills
• Ability to work independently or in a team setting

Additional Requirements of the position:

• Valid driver’s license, clear driving record and reliable transportation for travel to different locations
• Willingness to travel up to 70% of the time to support 5 campus locations

Hiring Salary Range:

$51,530-$61,830

About Columbia State Community College:

As Tennessee’s first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses. Columbia State is a member of the Tennessee Board of Regents. Columbia State is known for excellence both inside and outside the classroom. Columbia State offers a comprehensive benefits package, including but not limited to the following: Vacation and Sick Leave, 14 paid holidays, Medical, dental, vision and life insurance, Retirement plans, Optional 401K and 403B Deferred Compensation Plans, Educational benefits for the employee and their spouse and dependents.