"ITSA - Desktop Support"

This position provides microcomputer hardware and software support to Information Technology and to the departments supported by Information Technology. This position assists Information Technology clients and participates in Information Technology teams to further the development of the information "commons" at the School of Medicine.

SIU School of Medicine does not participate in the E-Verify program. Employment eligibility will be verified in accordance with applicable state and federal laws. This position is ON-SITE ONLY.

95% Hardware and Software Support

1. Works with higher-level support technicians to provide first-line computer support for the Department of Information Technology and units/departments supported by Information Technology, and other departments within the School as needed. Troubleshoots and resolves moderately complex software and hardware problems. Consults with higher-level specialists to resolve problems, when necessary.
2. Installs, configures, and updates operating system, application, and communication software on personal computer workstations.
3. Installs microcomputer hardware, peripherals, and software. Tests hardware, software, and peripherals for compatibility.
4. Configures operating system, application, and communication software to allow printing to local and network printers as well as School installed printer/copier/scanners.
5. Tests operating system, application, and communication software installations for proper start-up and exit; for the reliable saving, printing, and retrieving of documents from that application; and for access to on-line help.
6. Diagnoses and resolves computer hardware and software issues.
7. Documents service requests, applications and systems using provided ticket tracking and documentation systems.
8. Manages video conference and resource calendar schedules, including scheduling, updating and removing meetings as requested, in addition to monitoring and troubleshooting problems, and updates web pages and calendaring system accordingly.

5% Network Support

1. Assists with campus computer network cabling moves, additions, and changes.
2. Establishes and maintains documentation relevant to network modifications.

Minimum Acceptable Qualifications

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months) from the following categories:
3. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months); Associate's Degree (60 semester hours) equals eighteen months (18 months); 90 semester hours equals two (2) years (24 months); Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
4. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
5. One year work experience providing end-user technical support or related help-desk support specifically supporting the configuration and maintenance of Microsoft Windows operating systems (experience can be in conjunction with requirement #2);
6. Possession of a valid Illinois Driver's License and an automobile to carry out the duties of this position.
7. *Note: Bachelor's Degree in Computer Science, Information Technology or a closely related field may be substituted for requirements #2 and #3 above.