Technical Support Specialist

Department Princeton Neuroscience Inst

Category Information Technology

Job Type Full-Time

Overview

The Princeton Neuroscience Institute is looking for a Technical Computing Support Specialist (SCAD/DCS). The SCAD/DCS reports to the IT Support Manager and is responsible for day-to-day computing support for faculty, staff and students.

Responsibilities

• Installation, maintenance, and repair of desktop/laptop computing systems, including provisioning of device management, backup, software licensing, networking.
• Diagnose, troubleshoot, and repair computing hardware and software issues, including ensuring security management and compliance. Working with faculty, staff, and students to understand reported problems and provide solutions.
• Provide guidance for faculty, staff, collaborators and students on their computing purchases; specify, order, install and configure new end user devices, including Mac, Windows, and mobile systems. Train administrative staff on proper computing techniques, security, and use of applications.
• Support the use of Audio Visual and communications hardware and service platforms, including troubleshooting and repair of cameras, projectors, large format displays, and audio systems in teaching, research, and administrative activities.
• Other duties as assigned

Qualifications

Essential Qualifications:

• Significant experience in administration, maintenance, and user support of Mac OS and Windows.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work effectively and collaboratively as part of a team.
• Excellent organizational skills. Detail-oriented and able to make connections between similar problems.
• Excellent communications and interpersonal skills, including the ability to build good working relationships with people of diverse personalities and professional backgrounds.
• A strong customer service focus. The ability to work independently, self-motivate, and to manage multiple priorities simultaneously is essential.
• Ability to research hardware and software issues in a thorough manner.
• Ability to follow up on open items and complete tasks in a timely manner including meeting deadlines, and anticipating and addressing problems and delays.
• Flexibility in adjusting work schedule to accommodate priority needs, downtime and emergencies.
• Experience in installing (when applicable), maintaining, troubleshooting, and using standard systems and software applications: OfficeSuite and Microsoft 365 (including Outlook); SharePoint;; Mac OS utilities, calendar, and mail applications; Google tools such as drive, mail, and calendar.
• Understanding of and experience with TCP/IP networking and related protocols.
• An understanding of desktop/laptop security tools and applications.
• The ability to keep abreast of new technologies including computer software and hardware, smart phones, and peripheral devices is a must for this position.
• The desire and ability to learn and utilize new technologies easily
• Must be able to lift 50 lbs., twist bend and work in awkward positions.

Preferred Qualifications:

• Familiarity with Linux and Linux system administration.
• Ability to write simple shell scripts to automate administrative tasks
• Familiarity with Audio/Visual tools and equipment.
• A bachelor's degree in Computer Science, related field or equivalent relevant experience, with experience in a university setting a plus.

Standard Weekly Hours 36.25

Eligible for Overtime No

Benefits Eligible Yes

Probationary Period 180 days

Salary Range $73,000 to $81,000