Technician, IT Support

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

About Gift City

Deakin is the first University in the world to open an international teaching campus in India. The state-of-the-art campus opened in 2024 in the heart of the smart business district, GIFT City (Gujarat International Finance Tec-City). This campus is giving students access to future-ready Deakin postgraduate courses aligned with local employment needs since July 2024.

As a Technician, IT Support, you will:

• Provide expert advice and support, serving as a trusted resource for stakeholders
• Analyse information and communicate it clearly to enable informed decision-making and understanding
• Manage competing priorities effectively, planning and organising work to deliver outcomes aligned to operational goals
• Build and maintain productive stakeholder relationships while supporting team members and fostering a positive working environment
• Drive continuous improvement by identifying and implementing enhancements to processes, systems and practices

To be successful, you’ll have:

• Degree, diploma, trades qualification or equivalent combination of experience and formal training required
• Experience in providing advice or support services, with demonstrated strong communication and stakeholder engagement skills
• Technical knowledge of AV, networking, video conferencing or related environments; certifications like MCP or ITIL preferred
• Strong problem-solving and analytical capability with ability to interpret and apply procedures in complex situations
• Proven ability to manage priorities, coordinate work and contribute to continuous improvement initiatives