Posting Number: SP005425P
Division/College: Information Technology Services
Department: Customer Experience and Engagement
Location: Moscow
Posting Context Statement:
The Technology Solutions Partner (TSP) team, part of the Office of
Information Technology (OIT), supports faculty and staff using
technology to meet the University of Idaho's teaching, learning and
research mission. The TSP team is the primary OIT liaison,
technology service representative, and technical advisor for many
in the University of Idaho community. The TSP team directly
interacts and supports customers with their information technology
needs and resolving issues.
Position Overview:
Technology Solutions Partner IThis position
provides technology support to faculty and staff to assist them in
fulfilling the University of Idaho's teaching, learning and
research mission. The Technology Solutions Partner (TSP) team is
the primary Office of Information Technology (OIT) liaison,
technology service representative and technical advisor for many in
the University of Idaho community. The TSP team directly interacts
with and supports customers in their information technology needs
and issues.
Level I positions, individually and as part of the TSP team, serve
as the primary OIT liaison, technology service representative and
technical advisor for departments and colleges across the
university. They apply excellent customer service skills to fulfil
requests, resolve issues and assist customers with technical
questions or direct customers to the appropriate OIT group or
service.
Duties may include:
- Follow defined OIT processes to document and resolve incidents
or requests for service
Provide excellent customer service by communicating with
customers about their ticket status and final resolution
Maintain assets within work management system
Create and maintain knowledge base articles for both the
university community and internal IT support
Coordinating with other OIT teams as necessary to resolve
incidents or fulfil requests for service for university
community
Understand compliance and security requirements of the position
and maintain acceptable standards
Gain and maintain knowledge of the functions performed by units
and colleges across the university
Find standard or known information technology solutions for
user needs
Submit requests on behalf of information technology users when
solutions are not known or readily available
Other duties as assigned
Technology Solutions Partner IIThis position
provides technology support to faculty and staff to assist them in
fulfilling the University of Idaho's teaching, learning and
research mission. The Technology Solutions Partner (TSP) team is
the primary Office of Information Technology (OIT) liaison,
technology service representative and technical advisor for many in
the University of Idaho community. The TSP team directly interacts
with and supports customers in their information technology needs
and issues.
Level II positions, individually and as part of the TSP team, serve
as the primary OIT liaison, technology service representative and
technical advisor for departments and colleges across the
university. They apply excellent customer service skills to fulfil
requests, resolve issues and assist customers with technical
questions or direct the customer to the appropriate OIT group or
service. They collaborate with customers to find technology
solutions that meet customer needs.
Duties may include:
- Follow defined OIT processes to document and resolve incidents
or fulfil requests for service
- Provide excellent customer service by communication with
customers about their ticket status and final resolution
- Maintain assets within work management system
- Create and maintain knowledge base articles for both the
university community and internal IT support
- Understand compliance and security requirements of the position
and maintain acceptable standards
- Gain and maintain knowledge of the functions performed by units
and colleges across the university
- Communicate and coordinate with other OIT units about
information technology solutions, assisting with researching
solutions and to resolve incidents or fulfil service requests
- Coordinate implementation of solutions provided by OIT or an
OIT-approved vendor
- Train new employees, mentoring and developing staff skills and
instilling a strong commitment to quality customer service
- Other duties as assigned
Required Experience:
Technology Solutions Partner I
- One year of experience working in a customer service-oriented
role (any industry)
- One or more of the following:
- Obtained technology certification(s)
- 6 or more credits of college-level technology-related
coursework
- Work in a technology support role
Technology Solutions Partner II
- Three years in an information technology role, directly
providing technical support to customers
Required Education:
Technology Solutions Partner I or II
- High School Diploma or equivalent
Required Other:
Technology Solutions Partner I or II
Additional Preferred:
Technology Solutions Partner I
- Associate's Degree or higher in an information technology
field
- CompTIA A+ certification
- MTA: Windows Operating System Fundamentals certification or
equivalent
- Strong customer service orientation
- Excellent organization and attention to detail
- Excellent verbal and written communications and the ability to
communicate to audiences
- Excellent critical thinking and problem-solving skills
- Basic understanding of enterprise network infrastructure and
connectivity
- Experience in higher education
- Possess a valid driver's license and be able to successfully
pass a driver's record check
- Demonstrated ability to critically evaluate AI-generated
outputs for accuracy, appropriateness, and alignment with
university policies and values
- Familiarity with responsible AI use principles, including
awareness of privacy, data governance, bias, and ethical
considerations relevant to a higher education environment.
Technology Solutions Partner II
- Bachelor's Degree in an information technology field
- CompTIA A+ certification
- MTA: Windows Operating System Fundamentals certification or
equivalent
- Apple Certified Support Professional (ACSP) certification
- Strong customer service orientation
- Excellent organization and attention to detail
- Excellent verbal and written communications and the ability to
communicate to audiences
- Excellent critical thinking and problem-solving skills
- Experience working within a complex network infrastructure and
VoIP equipment, operation and application
- Experience managing endpoints utilizing tools such as SCCM,
Active Directory, Azure tools and Jamf
- Experience in higher education
- Possess a valid driver's license and able to successfully pass
a driver's record check
- Demonstrated ability to critically evaluate AI-generated
outputs for accuracy, appropriateness, and alignment with
university policies and values
- Familiarity with responsible AI use principles, including
awareness of privacy, data governance, bias, and ethical
considerations relevant to a higher education environment
Physical Requirements & Working Conditions:
Technology Solutions Partner I or II
- Ability to:
- Frequently lift, carry or otherwise move information technology
equipment weighing up to 50 pounds indoors and outdoors
- Move between buildings
- Climb stairs and ladders
- Crawl or maneuver in confined spaces
Degree Requirement:
N/A: No degree requirement
FLSA Status: Non-Exempt
Employee Category: Classified
Pay Range: TSP I $22.32 per hour + DOE/ TSP II $25.66 per
hour + DOE
Type of Appointment: Fiscal Year
FTE: 1
Full Time/Part Time: Full Time
Funding:
A visa sponsorship is available for the position listed in this
vacancy: No
Posting Date: 08/27/2026
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants: Posting to remain open
until a pool of qualified applicants is identified.
Applications received on or before September 14, 2026, will have
first consideration.
Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement: Applicants who are selected as
final possible candidates must be able to pass a criminal
background check.
To apply, visit https://uidaho.peopleadmin.com/postings/52562
The University of Idaho is an equal employment opportunity
employer, including veterans and individuals with
disabilities.
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