"TECHNOLOGY SUPPORT SPECIALIST I"

Job Details

TECHNOLOGY SUPPORT SPECIALIST I

Posting Number: SRGV8686
Number of Vacancies: 1
Location: Edinburg, Texas
Department: Infrastructure & Operations
FLSA: Non-Exempt

Scope of Job:
To advise and provide consultation to computer users on various skill levels regarding the effective use of computer resources. Responsible for providing routine information to faculty, staff, students, and various other groups regarding computers and their usage.

Description of Duties:

• Consults with users on the use of computers and provide solutions in resolving routine computer related problems.
• Provides routine computer services to all departments and other groups.
• Installs, maintains, repairs, and provides support for computer hardware and software.
• Performs or assists in performing the analysis, development, and testing of systems and procedures.
• Performs service calls, either on-site or by telephone, on computers for problem solving and trouble shooting.
• Performs or assists in performing the preparation of training literature and materials and the training or classroom lecture of staff, faculty, and/or students.
• Researches, reviews and recommends computer products, services and trends to support user short and long term planning and purchases.
• Installs and maintains computer networks.
• Keeps up to date on new and developing technology.
• Performs other duties as assigned.

Supervision Received:
General supervision from assigned supervisor.

Supervision Given:
Generally none, but in some departments may supervise clerical, direct wage or work study employees.

Required Education:
60 hours of undergraduate course work including 12 hours in information systems or computer science/MIS. Equivalent work experience in performing the stated duties may be substituted on a 1-on-1 basis.

Preferred Education:
Associates Degree in Computer Science, MIS or a related field.

Licenses/Certifications:
None.

Required Experience:
Two (2) years experience relating to computer hardware/software or four (4) years of related experience without required coursework.

Preferred Experience:
The above required experience acquired in the university environment.

Equipment:
Use of standard office equipment, use of computer hardware, software and applications.
Preferred: Knowledge of various third party applications and computer networking systems, their components, functions and capabilities.

Working Conditions:
Needs to be able to successfully perform all required duties. Indoor office environment. UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley.

Other:
Must be able to move between buildings to perform on site service. Works with electronic equipment, necessitating normal caution and safety procedures. Must be able to stoop, bend, reach, climb ladders and stairs to install and maintain equipment and cables.
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 12/05/2025
Grant Funded Position: No