"Technology Experience Specialist Associate"

A cover letter and resume are required. The cover letter must be the first page of your resume and should:

1. Specifically, outline the reasons for your interest in the position.
2. Outline your particular experience that directly relates to this position.

Responsibilities:

• Provide outstanding customer service to faculty, staff, and students
• Troubleshoot, evaluate, and solve technology requests and incidents primarily on Mac and Windows devices
• Support requests by phone, chat, walk-in, and email
• Support and circulate our loan library consisting of audio-visual and computing equipment
• Modify and create support articles to maintain our internal knowledge base
• Serve as the primary point of contact for our four on-site locations on the University's Central Campus.
• Work closely with student staff to achieve optimal operations

Qualifications:

• An associate's degree in a related field or equivalent combination of education, certification, and experience
• One or more years of customer service or technical support experience
• One or more years of experience in the usage and troubleshooting of computer environments

Monday-Friday 8am-5pm

The salary range for the position is $37,000-44,760.

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Internal Number: 271857