Technology Support Specialist

Technology Support Specialist

Company:
North Carolina State University

Job Location:

Category:
IT Support and Training

Type:
Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Location: Raleigh, NC

Essential Job Duties:
Are you passionate about solving complex technical challenges and supporting cutting-edge research and teaching environments? The College of Sciences is seeking a Technology Support Specialist to deliver advanced technical support, design innovative solutions, and implement secure, scalable technologies that directly support faculty, staff, and students. This role is ideal for a technically skilled professional who enjoys hands-on problem-solving, collaboration, and contributing to a dynamic academic environment.

The Technology Support Specialist provides Tier 2 technical support across Mac, Windows, and Linux environments and plays a key role in delivering reliable, secure, and modern technology services throughout the College of Sciences. This position supports desktop systems, scientific instrument integrations, networking, and centralized management platforms while contributing to technology planning, projects, and continuous service improvement.

Key Responsibilities:

Advanced Technical Support

• Deliver Tier 2 support for Mac, Windows, and Linux systems
• Install, upgrade, and optimize desktop hardware, software, applications, and laboratory equipment
• Support integrations with scientific and research instrumentation
• Administer and contribute to configuration management platforms such as JAMF, Active Directory, Puppet, or similar tools
• Independently analyze and resolve advanced technical issues with a focus on security, scalability, and reliability

Networking & Security

• Troubleshoot and support wired and wireless networking environments
• Participate in network planning, changes, and performance optimization
• Implement and enforce university security requirements and best practices

Consultation, Solution Design & Innovation

• Consult with faculty, staff, and students to assess technology needs and design secure, scalable solutions
• Research and evaluate emerging technologies that enhance teaching, learning, research, and outreach
• Provide guidance and recommendations for IT hardware and software purchases across the College

Projects, Collaboration & Vendor Coordination

• Lead and contribute to IT projects, including developing proposals, creating project plans, and meeting deadlines
• Coordinate complex, multi-party technical issue resolution involving vendors, systems administrators, and end users
• Assist with the development and implementation of IT processes, standards, and documentation
• Serve on technical committees and act as a liaison to central IT

Training, Documentation & Mentorship

• Use ITSM systems to manage incidents, document complex solutions, and communicate effectively with users
• Provide training to faculty, staff, students, and peer technicians
• Mentor student employees and support their technical development
• Contribute leadership in planning and executing new processes and procedures

Service & Availability

• Deliver responsive service with strong follow-up communication and customer focus
• Support college-wide IT services and participate in an on-call rotation as needed
• Contribute to the development of IT processes, standards, and documentation
• Participate in an on-call rotation as needed

You Are an Ideal Candidate If You:

• Enjoy solving complex technical problems and providing high-quality, customer-focused support
• Have hands-on experience supporting Mac, Windows, and Linux systems in a managed environment
• Are comfortable administering or contributing to tools such as JAMF, Active Directory, Puppet, or similar platforms
• Have experience troubleshooting wired and wireless networking issues and understand security best practices
• Communicate technical concepts clearly to non-technical users and value strong follow-up and documentation
• Take initiative, work independently, and collaborate effectively within cross-functional teams
• Enjoy contributing to projects, process improvement, and standards development
• Appreciate working in an academic or research-focused environment that supports teaching, learning, and discovery

Other Work/Responsibilities:

• Supports other College of Sciences IT services, projects, and functions as needed
• May serve in an on-call rotation
• Additional responsibilities will be defined through annual performance plans.

Minimum Experience/Education:
Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.

Required Qualifications:

• Demonstrated ability to resolve technical problems of high complexity
• Experience with end-user desktop support
• Experience with computer management through Active Directory
• Knowledge of computer security best practices for Windows and Mac platforms
• Successful history of providing exceptional customer service
• Strong verbal and written communication skills
• Ability to work independently and in a collaborative environment
• Strong planning and organizing abilities, including the ability to lead projects.

Preferred Qualifications:

• A+, Security+ and/or Network+ credentials or similar certifications
• Experience in packaging applications in SCCM and/or JAMF
• Basic scripting or programming skills
• Experience working with computers connected to scientific instruments
• Experience with configuration management for Linux systems through Puppet/Foreman

Required License or Certification:
N/A

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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