Technology Support Specialist

Job Summary

Join San Jose State University as our next Technology Support Specialist and drive the innovation behind our campus learning spaces! We are looking for a tech-savvy professional with at least two years of AV installation, troubleshooting, and multi-platform (Mac & Windows) experience to lead our classroom and event technology operations.

Key Responsibilities

• Provide advanced troubleshooting, repair, and preventive maintenance for complex AV systems.
• Perform scheduled preventive-maintenance checks on all classroom AV equipment.
• Leverage advanced diagnostic tools and script-based templates to assess issue severity.
• Conduct on-the-spot assistance for faculty, staff or students on the use of AV and conference room systems.
• Support University, College and Department events.
• Provide customer-service support including scheduling of equipment loans.
• Develop and maintain comprehensive user documentation.
• Assist in the training and supervision of student assistants.
• Research, design, and prepare detailed specifications for AV and integrated-technology systems.
• Coordinate vendor relationships and supervise on-site installation.

Required Qualifications

• Equivalent to a bachelor's degree in a related field.
• Two years of relevant experience.