Technology Support Technician

Posting Summary

Working Title: Technology Support Technician

Division: Office of the Chancellor

Department/Unit: Information Technology

Description of Work

The Technology Support Technician role focuses on providing hands-on IT support for computer systems, classroom technology, and campus users. The position supports both hardware and software operations while assisting Technical Analysts with setup, deployment, troubleshooting, and maintenance of technology across the ECSU campus.

Key Responsibilities

• Support and maintain Macs, PCs, and network-connected devices
• Assist with equipment setup, configuration, deployment, and delivery
• Manage service requests and document technical issues
• Troubleshoot hardware, software, and network connectivity problems
• Run diagnostic tests and repair computer equipment
• Provide technical support in person and over the phone to staff and students
• Support classroom technology and campus IT operations
• Communicate technical information clearly and professionally
• Maintain a strong customer service attitude and attention to detail

Qualifications

• Two-year college degree or technical training in Information Technology or a related field
• Experience troubleshooting computer hardware and software
• Familiarity with Windows and macOS systems
• Strong communication and customer service skills
• Ability to work efficiently in a fast-paced environment
• Dependability, professionalism, and time management skills