Job Summary
Under supervision of the Director, IT Academic Support and Services, this position provides high-quality direct IT technical support for the faculty, staff and students within the College of Business, along with providing additional support to the Colleges that are directly supported by the Division of IT. Leveraging strong customer service expertise alongside a comprehensive array of technical competencies to address the specific requirements of the supported Colleges.
Position utilizes and configures IT remote management, inventory, security systems to provide services and to ensure systems met CSU and SJSU IT standards and procedures. These are used to efficiently configure, patch, update applications and OSs. Position also collaborates and assists other IT staff.
Key Responsibilities
Under supervision of the Director, IT Academic Support and Services, this position provides high-quality direct IT technical support for the faculty, staff and students within the College of Business, along with providing additional support to the Colleges that are directly supported by the Division of IT. Leveraging strong customer service expertise alongside a comprehensive array of technical competencies to address the specific requirements of the supported Colleges.
Position utilizes and configures IT remote management, inventory, security systems to provide services and to ensure systems met CSU and SJSU IT standards and procedures. These are used to efficiently configure, patch, update applications and OSs. Position also collaborates and assists other IT staff.
Key Responsibilities
- IT Workstation Support and Maintenance: Provide high-quality IT services for lifecycle support and management of workstations (laptops, desktops, tablets) used by employees and students to meet departmental and curricular needs.
- Ability to communicate professionally, respectfully, and effectively—verbally and in writing—with constituents, including students, faculty, staff, and vendors with varying levels of technical knowledge.
- Strong customer service and technical support skills, including the ability to provide direct IT assistance to employees and students.
- In-depth knowledge of currently supported versions of Windows, macOS, iPadOS, iOS, and Android operating systems.
- Ability to learn, configure, and use remote management technologies to support, monitor, patch, update, install, and maintain Windows and macOS systems.
- Ability to review IT security reports and respond appropriately to malware, antivirus, and other security-related issues.
- Knowledge of cloud-based systems and the ability to provide support for their configuration and use.
- Expertise in digital audio, photo, video, and other media applications used by students, faculty, and staff, including the ability to learn and support future applications.
- Knowledge of and ability to support Microsoft Office, Adobe Creative Suite, Google Workspace, and other software applications used across departments.
- Ability to diagnose and resolve technical issues involving operating systems, software, media applications, print spoolers, print quota systems, and other end-user technologies.
- Knowledge of and ability to configure, support, and troubleshoot printers, copiers, scanners, wireless/Wi-Fi and Ethernet connectivity, and digital door lock systems.
- Basic ability to support and troubleshoot audiovisual systems.
- Ability to set up, calibrate, troubleshoot, repair, and connect computers, video and production equipment, classroom audiovisual equipment, and basic audio and lighting systems.
- Ability to write, review, and update detailed IT management and support procedures.
- Strong organizational and presentation skills, including the ability to provide effective software and technology training.
- Equivalent to a bachelor’s degree in a related field. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
- Four (4) years of relevant experience. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
- Bachelor’s degree in related field.
- Three years’ experience providing technical support and training for computers and applications.
- Experience troubleshooting computer hardware and peripherals.
- Experience developing documentation for end-users.
- Experience using a ticketing system and documenting outcomes.
Compensation
Classification: Technology Support Specialist III
CSU Salary Range: $6,492/month - $9,458/month (Step 1 – Step 20)
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Resume
- Letter of Interest
Contact Information
People and Culture
jobs@sjsu.edu
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu .
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu .
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu .
Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Advertised: October 05, 2026 (9:00 AM) Pacific Daylight Time
Applications close: