Telephone Operator I (U) (2980)

Employees will answer incoming calls to the School of Medicine and all incoming calls to SIU HealthCare, determine the person/area best able to handle the caller's needs and transfer the call to the appropriate number.

65%
Responds to all incoming and interoffice calls and transfer's callers to the appropriate party.

15%
Provide general information to callers concerning appropriate university offices, location of university events and other information as requested by caller.

15%
Accesses and maintains centralized database information and maintains updated call schedule to enable accurate and efficient routing of calls.

3%
Provides feedback to departments regarding accessibility of personnel.

2%
Performs other related duties as assigned.

Credentials to be Verified by Placement Officer

• High school diploma or equivalent.

Knowledge, Skills & Abilities (KSA's)

1. Ability to comprehend customers.
2. Ability to communicate effectively.

Condition of Employment

Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.