"Temporary AHA Training Center Scheduling Coordinator"

JOB GOAL

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions. To advance the mission of the AHA Training Center by collaborating with internal and external constituents.

GENERAL JOB SUMMARY

Under limited supervision, The AHA Training Center Scheduling Coordinator is responsible for managing the scheduling and coordination of American Heart Association (AHA) training courses, including Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), and Pediatric Advanced Life Support (PALS). This role ensures that courses are scheduled in compliance with AHA guidelines, instructor availability, student demand, and training center standards. The coordinator acts as a key liaison between instructors, students, internal departments, and external partners to ensure a seamless training experience. The typical work schedule will be Monday through Friday from 8 am to 5 pm.

UNIVERSAL CORE COMPETENCIES

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES

• Coordinate and manage request for training and maintain a master schedule for all AHA training courses.
• Assign instructors to courses based on availability, credentials, and training center needs.
• Communicate professionally and effectively via email with both internal and external customers.
• Monitor and manage course rosters, including cancellations, reschedules, and waitlists.
• Provide timely communication regarding course logistics, updates, and confirmations to both instructors and students.
• Collaborate with facilities and support staff to ensure classroom space, equipment, and materials are ready for each course.
• Ensure timely and accurate course reporting to the AHA, and issue certificates accordingly.
• Support student registration and provide customer service related to scheduling, course content, and certification status.
• Assist in onboarding new instructors, including scheduling shadow sessions, orientations, and initial course assignments.
• Maintain accurate and up-to-date training records in compliance with AHA guidelines and training center policies.
• Collaborate with the AHA Training Center Coordinator to remain up to date on ATLAS, AHA training programs, policies, and procedural updates.
• Perform other related duties as assigned.

PERFORMANCE EXPECTATIONS

Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. Self-motivated, enthusiastic, energetic and creative individuals with the ability to meet and interact effectively and courteously with international visitors, students, college personnel, and members of the community. Possess strong human relations skills. Essential to be able to demonstrate a clear appreciation for diverse nationalities. Possess proven experience in event planning and activities management. Demonstrate the ability to manage multiple projects under frequent deadlines. Read, understand, and express oneself clearly and effectively in oral and written form. Ability to work and communicate with non-English speaking persons. Possess a working knowledge of personal computers and databases. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• 2+ years of experience in scheduling, training coordination, or administrative support.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and database management.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to multitask and work in a fast-paced environment with minimal supervision.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS REQUIRED

CPR Instructor Certification (BLS/ACLS/PALS)

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS

• Associate degree preferred.
• Experience working with AHA programs or within a training center.
• Familiarity with AHA's Training Center Portal (Atlas) and eCard system.
• Knowledge of CPR/first aid course structure and content.

EEO/AA STATEMENT

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572, equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: 303-844-5695, FAX: 303-844-4303, TDD 800-877-8339, Email: OCR.Denver@ed.gov.