Tenancy Management Casework Officer

University of Sussex - Estates, Facilities and Commercial Services

Location: Brighton

Salary: £30,378 per annum, pro rata if part time

Hours: Full Time, Part Time

Contract Type: Permanent

Placed On: 23rd September 2025

Closes: 12th October 2025

Job Ref: 41728

About the role

We are seeking a meticulous and fair-minded Casework Officer to join our Tenancy Management team. This role is pivotal in upholding the integrity of university-managed accommodation by investigating breaches of tenancy licence agreements and ensuring a safe, respectful living environment for all residents. The student experience is central to this role, and the successful candidate will balance enforcement with education and empathy.

You will also be expected to deputise for the Tenancy Enforcement Manager during interdepartmental meetings when required, representing Housing Services with professionalism and clarity. In addition to casework, the role includes administrative support across the wider Housing Services team, assisting with housing enquiries and reception duties—providing guidance to applicants, students, and residents via counter service, email, and telephone.

About you

The Housing team is looking for an individual that can demonstrate strong planning and organisational abilities, complemented by excellent interpersonal skills that enable quick rapport building. You will possess effective oral and written communication skills, supporting clear interactions with both colleagues and customers.

You will be capable of working independently or collaboratively within a small team, showing flexibility and initiative. Your problem-solving skills allow you to assess issues and make routine decisions autonomously. Proficient in Microsoft Office Suite, you will manage workloads efficiently and are also capable of dealing with confidential incidents, updating the Accommodations services manager, in the process.

About our Division

Please find further information regarding the division at Estates, Facilities and Commercial Services: University of Sussex.

Why work here

Find out more about our reward and benefits package at reward and benefits. Find out about our equality, diversity and inclusion at equality, diversity and inclusion.

Further Key Information

Please contact Stephen Cotton (s.cotton@sussex.ac.uk) for informal enquiries. The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds. The University requires that work undertaken for the University is performed in the UK. Visa Sponsorship Queries: This role may be eligible for sponsorship. Please consult our Skilled Worker Visa information page for further information about Visa Sponsorship. Please be aware that any role graded below 5.5 or £33,400 per annum will not be eligible sponsorship.