"Terry Center Client Services Representative"

Terry Center Client Services Representative

Company:
North Carolina State University

Job Location:

Category:
Health and Medical Services

Type:
Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 192001 - CVM Teaching Hospital

Location: Raleigh, NC

Essential Job Duties:
The Client Service Representative is the heart of our hospital's experience and the crucial first point of contact for all clients, referring veterinarians, and visitors. This role is essential for ensuring a professional, compassionate, and seamless experience while upholding the hospital's operational and financial standards. You play a vital role in client retention and overall satisfaction by delivering exceptional communication and service in every interaction.

Key Responsibilities:

• Client Interaction: Greet and check in clients upon arrival, ensuring a welcoming and efficient intake process.
• Communication: Answer incoming calls, respond to inquiries, and provide accurate information regarding hospital services and appointments.
• Scheduling & Coordination: Schedule appointments and manage calendars to optimize client flow and hospital operations.
• Financial Transactions: Process deposits, handle billing, and ensure accurate financial documentation.
• Client Support: Collaborate with internal departments and external clients to address questions, concerns, and service needs.
• Team Coverage: Provide coverage and support for other client service team members and receptionists as needed, based on scheduling and operational requirements.
• Ability to lift up to 30 pounds, with or without reasonable accommodations.

Other Work/Responsibilities:

• Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Minimum Experience/Education:
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications:
N/A

Preferred Qualifications:

• Previous client service experience in a veterinary or medical setting. Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax and copy machines.
• Excellent verbal and written communication skills, and strong organizational and multitasking skills.
• Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations.
• Ability to interpret VHC guidelines and client needs to determine emergency situations.
• Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases.

Required license or certification:

• N/A

Position Number: 00111775

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