Testing Center Director

Testing Center Director

Company:
University of Oklahoma

Job Location:

Category:
Tutors and Learning Resources

Type:
Full-Time

Job Number:
260573

Organization: Access & Opportunity

Job Location: Oklahoma-Norman-Norman Campus

Schedule:

Work Schedule: Monday - Friday, 8:00 am - 5:00 pm

Work Type: Onsite

Salary Range: Targeted salary: $65,000 annually, based on experience

Benefits Provided: Yes

Required Attachments: Resume, Cover Letter

Job Description

The Testing Center Director is responsible for providing leadership in the planning, supervision, and oversight of the Testing and Assessment Center department and programs.

Responsibilities include:

• Provides the strategic vision for the testing center environment.
• Oversees the day-to-day operations of the Testing Center to ensure compliance of policies & procedures, and coordination resources, tools, and support services.
• Provides supervision to testing center team members and team expectations.
• Creates and documents policies, procedures, and data to ensure clarity, consistency, and accountability in the delivery of testing services and programs.
• Provides guidance, training, and coaching to enhance the skills and capabilities of the testing center team.
• Works with key stakeholders to develop, and implement new programs, initiatives, and strategies aligned with the University's goals.
• Collaborates with the central budget coordinator to manage payroll & finances for the department, inclusive of vendor contracts, outside contracts, internal fee structure, work orders, and student accounts, etc.
• Oversees the creation of schedules for the testing center team and ensures faculty expectations and student testing needs are being met.
• Ensures all test administration is carried out in compliance with the university policies, testing regulations, guidelines, and standards.
• Maintains a high-level of accuracy and confidentiality in handling sensitive documents.
• Partners with professors, faculty, and staff on course content, exam modifications, date changes, and provides relevant information to key stakeholders.
• Creates reports for tracking team members work schedules, student enrollment, payroll, invoicing, and reporting revenue.
• Ensures top-level customer services and that all questions and inquiries are handled promptly and provide any additional follow-up as needed.
• Collaborate with the Marketing and Communications department for updates to the testing center website.
• Performs other duties as assigned

Job Requirements

Required Education and Experience: Master's degree in Business Administration, Education, Management, or related field, AND:

• 4 years experience working in higher education setting, academic support, testing services, student services department or related area.
• 2 years supervisory or leadership experience in overseeing staff.
• Work experience with computer systems and applications on a computer.

Skills:

• Strong knowledge of admissions, student services, or testing services
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to train staff and foster a collaborative work environment.
• Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook) and HRIS systems.
• Ability to read and interpret complex written records such as regulations and instructional materials to varied audiences.
• Ability to work with and learn computer applications and testing protocols.
• Ability to maintain the confidentiality of privileged and sensitive information with strong attention to detail.
• Ability to maintain a professional, calm, and service-oriented demeanor during high-stress situations.

Certifications:

• National College Testing Association (NCTA) preferred.

Working Conditions:

• Prolonged periods of sitting at a desk and working on a computer while sitting at a desk or table or while intermittently sitting, standing, or stooping.
• Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, increased workloads, and public or student contact.

Supervision:

• Team Leader

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Job Posting: Mar 25, 2026