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Job Summary
The Ticket Office Assistant will use ticketing systems, including
but not limited to Paciolan and Ticketmaster, to perform a variety
of ticket office, event operations, and customer service functions.
Responsibilities will vary based on the needs of each event and may
include ticket sales, customer service, event-day operations, will
call, ticket scanning, and other ticket-related duties. The Ticket
Office Assistant will support the ticketing operations of concerts,
large-scale special events, and University of Utah athletic events.
Events will primarily be held on the University of Utah campus,
including at Rice-Eccles Stadium and the Jon M. Huntsman
Center.
Responsibilities
Utilize ticketing systems, including but not limited to
Paciolan and Ticketmaster, to process ticket orders, sales,
transfers, exchanges, refunds, invoices, electronic payments, and
other ticketing transactions as assigned.
Provide professional, timely, and welcoming customer service to
students, staff, faculty, patrons, event personnel, and visitors.
Assist customers with ticket purchases, account questions, event
information, seating, accessibility needs, and other ticket-related
questions or issues.
Perform general ticket office and clerical duties, including
answering phones, responding to emails, data entry, maintaining
accurate records, and assisting with other administrative
tasks.
Assist with event-day ticketing operations for concerts,
University of Utah athletic events, and large-scale special events.
Duties may include ticket sales, will call, ticket scanning,
customer service, troubleshooting ticket issues, ticket
distribution, mobile ticket assistance, and other event-day
responsibilities as assigned.
Process electronic and credit card payments in accordance with
University, department, venue, and ticket office policies and
procedures. Follow all applicable PCI compliance requirements,
including properly handling, processing, protecting, and
safeguarding customer payment card information.
Follow applicable Americans with Disabilities Act (ADA)
requirements, University policies, and department procedures
related to accessible ticketing, seating, and customer
accommodations. Provide appropriate assistance to customers with
accessibility needs and escalate questions or requests when
necessary.
Maintain a thorough understanding of department and University
policies and procedures to appropriately assist students, staff,
faculty, patrons, event personnel, and visitors.
Work collaboratively with ticket office staff, event personnel,
University departments, promoters, and other event partners to
support successful event operations and provide consistent customer
experience.
Maintain confidentiality and appropriately safeguard customer,
ticketing, payment, and other sensitive information.
Operate ticketing equipment, computers, scanners, printers, and
other event-related technology as required. Troubleshoot basic
technical or ticketing issues and escalate more complex issues to
appropriate staff.
Perform other related duties as assigned.
Incumbents in this position are expected to demonstrate
professionalism, provide exceptional customer service, follow
applicable PCI compliance and ADA requirements, protect
confidential and customer information, and adapt to varying
responsibilities and operational needs based on each event.
Applicants must demonstrate the potential ability to perform the
essential functions of the job as outlined in the position
description.
Minimum Qualifications
One year customer service or related experience or equivalency (one
year of education can be substituted for two years of related work
experience); demonstrated human relations and effective
communications skills; and basic computer skills required.
Applicants must demonstrate the potential ability to perform the
essential functions of the job as outlined in the position
description.
Preferences
Customer service or related experience preferred. Demonstrated
ability to communicate effectively and professionally with
customers, coworkers, supervisors, and event personnel. Basic
computer skills and the ability to learn and utilize ticketing
systems and other event-related technology required. Must be able
to work effectively in a fast-paced, customer-facing environment
and adapt to changing events and operational needs.
Ability to maintain a flexible work schedule based on event
timelines and operational needs. This position may require long
shifts and work during evenings, weekends, holidays, early
mornings, late nights, and other variable timeframes.
At least one year of ticketing, customer service, event
operations, or related experience, preferably supporting
large-scale events.
Previous experience with Paciolan, Ticketmaster, or similar
ticketing platforms preferred.
Experience working in a fast-paced, customer-facing environment
preferred.
Experience working in live entertainment, collegiate athletics,
concerts, or other large-scale event environments preferred.
Familiarity with mobile ticketing, ticket scanning,
point-of-sale systems, or other event technology preferred.
Special Instructions
Requisition Number: PRN17383N Full Time or Part Time? Part Time Work Schedule Summary: Up to 20 hours per week. Hours will
vary based on event schedules. Department: 00842 - Rice-Eccles Stadium Location: Campus Pay Rate Range: $14.00 - $17.31/h DOE Close Date: 11/20/2026 Open Until Filled:
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