Ticket Operations Coordinator (5173U), Intercollegiate Athletics - 85114

About Berkeley

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As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs. These 30 programs include more than 850 student-athletes who participate in the various sports programs annually within the National Collegiate Athletics Association (NCAA).

Position Summary

Involves developing, promoting and supporting the operational and strategic aspects of intercollegiate student athlete programs, including planning, scheduling, budget administration, and travel.

Application Review Date

The First Review Date for this job is: 04/03/2026.

Responsibilities

• Assist with specific tasks and relationships delegated by the Assistant Athletic Director External & Revenue Strategy.
• Embrace and develop the relationships with other departments and act as the liaison for the Ticket Office.
• Carry out daily tasks, effectively communicate and plan strategically to ensure all necessary actions are taken to ensure excellent customer service.
• Act as a primary administrator for Paciolan (Pac7/PAC io), including building events, managing manifests, season renewals, and eVenue web programming.
• Manage gameday staff and serve as the primary liaison for volleyball, rugby, football visiting teams, and ensure all ticketing requirements and scanning needs are met.
• Ensure all ticketing procedures align with the NCAA and the Atlantic Coast Conference (ACC) guidelines and state laws.
• Other responsibilities as assigned, including professional development.

Required Qualifications

• Thorough knowledge of program activity and best practices.
• Problem-solving skills; multi-task, work with frequent interruptions, and effective listener.
• Highly effective verbal and written communication skills in the English language.
• Proficiency in the use of basic computer applications relevant to job duties.
• Strong organizational, interpersonal, and communication skills.
• Must be able to work in a fast-paced customer service environment.
• Ability to work nights and weekends.
• Proficiency in Google Sheets and Microsoft Excel and Word.
• Bachelor's degree in related area and/or equivalent experience/training.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

This is a full-time (40 hours/week), career appointment that is eligible for UC benefits. This is an exempt monthly-paid position.

How to Apply

To apply, please submit your resume and cover letter.