Hiring Department
Performing Arts Operations
Job Description
The Touhill Performing Arts Center at the University of
Missouri-St. Louis creates opportunities for the people of our
region to experience, appreciate, and embrace the transformational
power of the performing arts. It is a welcoming place, a leading
cultural partner in our community, and a symbol of this
University's commitments to integrate education, innovation, and
excellence.
The Ticket Seller provides direct customer-focused guest services
to patrons of the facility while conducting retail operations
(selling tickets).
PRIMARY RESPONSIBILITIES
[Customer Focus] – 30%
- Ensure that guests and patrons of the Touhill are met with
courteous and attentive service
Answer phones and respond to messages for ticketed events
within the Touhill
Provide information to customers about upcoming performances,
directions to the Touhill, and other general information
Communicate appropriate Touhill policies while maintaining a
welcoming and friendly demeanor
Fulfill the Touhill’s mission of being a “welcoming place”
[Sales Support] – 30%
- Process sales primarily by use of computer software programs,
including a computerized ticketing system.
- Process credit card payments and balance all transactions to
payment summary; may also process cash and check payments.
[Issues Response] – 25%
- Reconcile seating discrepancies and other ticketing
issues.
- Escalate more complicated problems to supervisor as
needed.
[Training] – 05%
- Completing University-mandated training as required.
- Completing Touhill-specific training (and/or Touhill
qualification(s)) as required.
As with all positions, may perform other job-related
responsibilities as needed to support departmental and campus-wide
needs.
Shift
Variable depending on event needs
Minimum Qualifications
High school diploma or equivalent and 6 months of experience from
which comparable knowledge and skills can be acquired is
necessary
Preferred Qualifications
- Professional verbal and written communication
- Ability to work long and unusual hours, including late at
night
- Willingness to work hard and take direction
- Experience with House Management or front-of-house
operations
- An understanding of theatrical terminology, equipment, and
usages
- Good communication skills and customer service experience
Anticipated Hiring Range
$19.50-$25.50
Grade: GGS-005
University Title: SENIOR RETAIL SALES ASSISTANT
Internal applicants can determine their University title by
accessing the Talent Profile tile in myHR.
Application Materials
- Application materials include a cover letter and resume.
Finalists will be asked to provide references at a later date.
- Applicants must combine all application materials into one PDF
or Microsoft Word document and upload as a resume attachment to the
UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
- Limit document name to 50 characters. Maximum size limit is
11MB. Do not include special characters (e.g., /, &, %, etc.).
For questions about the application process, please email
employment@umsl.edu. If you are experiencing technical problems,
please email umpshrsupport@umsystem.edu.
Sponsorship Information
Employment visa sponsorship is not available for this
position.
Benefit Eligibility
This position is not eligible for University benefits. Individuals
in non benefit eligible positions may choose to participate in the
Tax Deferred Annuity Plan (403b). For information about this plan,
please visit the Faculty & Staff Benefits website at
https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement/retirement/core-voluntary-plans
Equal Employment Opportunity
The University of Missouri is an
Equal Opportunity Employer.
To request ADA accommodations, please email the Office of Human
Resources at umslhr@umsl.edu.
