"Ticketing Supervisor"

Posting Details

Position Information

Position Title
Ticketing Supervisor

Position Type
Regular

Job Number
SA74124

Full or Part Time
full-time 40 hours weekly

Fair Labor Standard Act Classification
Non-Exempt

Anticipated Pay Range
$25.00 - $28.00

Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

Position Summary Information

Job Description Summary
Chapman University’s Ticketing Services was recently awarded the 2025 Outstanding Ticket Office of the Year Award, recognizing its excellence in customer service, innovation, and operational efficiency. The new supervisor will be expected to uphold these high standards, continuing to elevate the department’s performance and industry reputation.

The Ticketing Supervisor is responsible for supervising university events. This position is responsible for providing a high level of ticketing customer service to patrons in person, via email and chat, on the phone, and at events for the entire university.

This position requires a flexible schedule, including evenings and weekends.

Responsibilities

• Responsible for taking customer orders via phone, chat, mail, and in-person during regular ticketing hours to ensure customers are receiving the highest level of customer service and a consistent experience every time they interact with the Ticketing Services office.
• Coordinate logistics and provide ticketing supervision and customer service at university events including frequent nights and weekends.
• Responsible for printing and mailing/distributing tickets on a regular basis.
• Build events, landing pages, price charts, promotion codes, and other event details. Test and troubleshoot system components within AudienceView.
• Continual database cleanup within the AudienceView ticketing system.
• Responsible for safe cash handling, cash auditing, and adhering to and enforcing PCI compliance policies.
• Create and lead regular training sessions for new users of the system on a regular basis, including student workers.
• Maintain training material documentation.
• Supervise student workers during office and event shifts.
• Assist with ongoing reporting requirements for university events.

Required Qualifications

• High school diploma or 2 or more years relevant experience.
• Ticketing Experience, in performing arts, athletics, or high ed environment and especially in a supervisory or leadership capacity.
• Extremely strong attention to detail.
• Ability to work frequent nights and weekends.
• Strong attention to detail and accuracy.
• Time management and organizational skills. This includes the ability to work on several tasks during the same time period, the ability to prioritize responsibilities, the ability to respond to shifting responsibilities, and the ability to complete assigned duties in a timely manner.
• Reliable transportation.
• Ability to solve complex challenges with creative approaches
• Ability to work well with others

Desired Qualifications

• AudienceView or other ticketing software experience.
• A commitment to continuous growth and improvement

Special Instructions to Applicants

Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.

Minimum Number of References
3

Maximum Number of References
3

Pre-screening Questions

1. Most Chapman events take place during evenings or weekends. Do you have availability during those times?
   * Yes * No
2. What experience do you have, if any, with ticketing, other event logistics duties, or customer service?
   (Open Ended Question)

Applicant Documents

Required Documents
1. Resume
2. Cover Letter
3. 3 References Listed on One Page

Optional Documents
1. Letter of Recommendation 1