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Location: Raleigh, NC or Ames, IA
Essential Job Duties:
As the Training Program Specialist, you will build and expand Dairy Records Management Systems' (DRMS, www.drms.org) customer education program, helping producers, Dairy Herd Improvement Association (DHIA) service affiliates, and consultants adopt and effectively use DRMS tools. You will develop standardized onboarding, scalable learning resources, and a Train-the-Trainer certification model to create consistent, repeatable training that can reach customers across the organization's network. In this role, you will lead key training initiatives, deliver hands-on instruction, and equip internal teams and affiliates with the tools, content, and frameworks they need to provide high-quality education and support continued customer success.
Primary responsibilities:
Training Strategy & System Development
- Design and implement DRMS's training strategy across producers, DHIA service affiliates, and consultants.
- Build a scalable training system, including onboarding frameworks, certification programs, and learning infrastructure (e.g., LMS).
- Develop a structured Train-the-Trainer certification model with defined learning paths and competency standards.
- Lead development of structured training materials, including video, written guides, modules, and assessments.
- Translate complex software functionality into clear, role-based instruction aligned with how users learn and apply DRMS tools in real-world settings.
- Partner with Support, Marketing, and subject matter experts to incorporate field knowledge and product expertise into training content while aligning with DRMS messaging and communications.
- Lead execution of training initiatives, including onboarding programs, product rollouts, and key education efforts tied to DRMS tools.
- Deliver training across formats (in-person, virtual meetings, and digital) to support user adoption and effective system use.
- Plan and participate in training events and sessions, including scheduling, logistics, materials, and participant experience.
- Track training participation, engagement, and certification progress using key performance indicators (KPIs) for product adoption and user competency.
- Analyze training effectiveness using performance data, such as adoption rates, certification completion, and support patterns.
- Provide regular reporting and insights to leadership on program performance and opportunities for improvement.
The work location for this position will be either Raleigh, NC, or Ames, IA.
Other Work/Responsibilities:
- Approximately 25% domestic travel for field visits, training delivery, and industry engagement.
Minimum Experience/Education:
- Bachelor's degree in Agriculture, Education, Animal Science, Agricultural Technology, Communications, or a related field; or an equivalent combination of education and relevant experience
Required Qualifications:
- Demonstrated experience developing structured training programs for software or technical products
- Experience building scalable training systems (e.g., LMS platforms, certification programs, or user enablement initiatives)
- Experience delivering training to diverse audiences using multiple formats (in-person, virtual, and digital)
- Proven ability to translate complex technical concepts into clear, practical, user-focused instruction
- Demonstrated ability to work collaboratively across teams with a positive, solutions-oriented mindset and openness to feedback, adapting effectively based on input from others
Preferred Qualifications:
- Background training large, distributed user groups across multiple roles or regions.
- Experience supporting software adoption and consistent use of technology tools.
- Familiarity with evaluating training effectiveness and analyzing performance metrics.
- Advanced degree or formal training in education, instructional design, or adult learning methodologies.
- Background in the dairy industry.
Required License or Certification:
n/a
AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
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