Shenandoah University’s Office of Admissions is accepting
applications for a Transfer Admissions Counselor. This is a
full-time benefited position located on our main campus in
Winchester, Virginia.
As a key member in all activities necessary to enroll transfer
students in the university, the Transfer Admissions Counselor
provides expert customer service to all parties - prospective
transfer students, SU faculty and staff, and community or four-year
college liaisons. The Transfer Counselor serves as a representative
of the University, displaying courtesy, tact, consideration, and
discretion in all interactions with other members of the Shenandoah
community and with the public. The counselor will be the
“go-to-person” when students or academic departments have questions
about an applicant’s status or an admissions process.
With direct supervision from the Assistant Director of Transfer
Recruitment, the Transfer Admissions Counselor will be a fully
contributing team member with the transfer admissions staff, Office
of Admissions, Division of Recruitment and Marketing, and the
Shenandoah University community. The Transfer Admissions Counselor
participates in all activities necessary to recruit students to
Shenandoah University in order to meet enrollment goals. Specific
responsibilities include, but are not limited to:
Communication with Prospective Students:
- Serve as the front-line responder for Transfer Admissions by
responding to queries for information about undergraduate programs,
admissions process, transfer credits, and status information via
phone, email, text, and in-person visitors.
Maintains working knowledge of program requirements, developing
expertise that allows for prompt, accurate, and comprehensive
responses to questions from applicants and partners.
Manage outgoing communication to applicants regarding status.
This includes email responses from shared email account, telephone
responses, and coordinating with the Admissions Operations team to
update Communication Flow details and website content.
Counsel prospective students in-person, by phone, by text, and
by email on their application status; the transfer process; the
transferability of credits to Shenandoah; university admissions
requirements; specific requirements for individual academic
programs; and, processes and deadlines for financial aid, academic
advising, registration, and housing.
Application File Management: (For Assigned
Territories/Programs)
- Process applications and update applicant records in Admissions
CRM.
- Ensure all applicants’ admission requirements are met by
proactively communicating missing requirements with applicants
through various means and review documents to facilitate
application completion.
- Make admissions decisions on undergraduate transfer
applications by following the guidelines and procedures set forth
by University and admissions administration.
- Produce official notification letters for applicants in a
timely manner
- Maintain records relevant to transfer admissions, transcript
evaluation, and transfer of credit policies.
- Territory management duties include all facets of application
processing from responding to candidate inquiries to completion of
requirements for enrollment.
Recruitment Activity
- Enthusiastically and professionally represent the university at
on and off-campus recruitment events, including, but not limited to
Information Sessions, Open Houses, Admitted Student Events,
Transfer Counselor Visit events. This may require in-state and
out-of-state travel.
- Schedule and maintain regular visits and a consistent presence
at targeted community colleges. Develop strong name recognition
through consistent involvement with those college communities.
- Develop creative, resourceful individual strategies that
increase Shenandoah University’s visibility with students who are
interested in transferring.
- Prepare and deliver admissions presentations to large and small
groups.
- Regularly review research, data, and trends that relate to the
recruitment of transfer students.
Communication with University Personnel
- Develop positive relationships with university offices and
personnel. Collaborate with those departments to provide seamless
service to prospective students and to maintain accurate content in
outgoing messages.
- Serve as liaison between prospective undergraduate students and
the appropriate academic departments and personnel.
And other responsibilities as assigned.
Required Skills
Qualifications
The successful candidate will possess a Bachelor's Degree and
experience working in collegiate recruiting, academic advising,
counseling, student services, or related experience. In addition,
the employee must be able to:
- Demonstrate outstanding verbal, interpersonal, and written
communication skills.
- Ability to prioritize and manage a diverse array of activities
on a daily basis despite multiple interruptions.
- Manage duties in a busy office with high traffic volume, high
call volume; handle multiple tasks simultaneously.
- Display initiative and desire to think beyond the current
parameters of the role.
- Operate with autonomy as well as with respect as a member of a
high-functioning team.
- Familiarity with Apple computers and software, as well as
Microsoft software, including Word and Excel.
- Work additional hours to attend and actively participate in
admissions events including on weeknights and evenings, typically
10-15% of the time.
- Average travel of 50% will be expected. Valid driver’s license
with good driving
- record and ability to pass a driving background check. Adhering
to university policies and procedures regarding travel is
required.
- Lift boxes of up to 50 pounds, ability to work in front of a
computer for up to 8 hours a day.
- Preferred: Bilingual (Spanish/English)
How to Apply:
The complete application will include a cover letter, resume, and
contact information for three professional references. Applications
will be reviewed immediately and will continue until a qualified
candidate is selected.
**Note: A pre-employment background check will be required, and a
satisfactory driving record may be required as a condition of
hire.
**Authorized to work in the United States is a pre-condition of
employment. At this time, Shenandoah University is not in a
position to sponsor international visas.
Shenandoah University values individuals and communities'
unique and diverse perspectives locally and globally. It seeks to
foster mutual understanding in an inviting community where
individuals are welcome and respected. The university does not
discriminate on the basis of race, color, religion, sex, pregnancy,
sexual orientation, gender identity, ethnic or national origin,
age, physical or mental disability, genetic information, veteran’s
status, or on any other basis protected under applicable
law.
Salary Range
$40,000.00 - $41,000.00
Salary Type
Not Applicable
