Transportation System Manager

Brandeis University is delighted to announce a career opportunity as a University Transportation System Manager. Are you someone that has a desire to work in a University campus setting and ensuring students are safely getting around campus, downtown Waltham and Boston/Cambridge? An important part of this position is to be involved in the daily operations by riding the buses, collecting data on ridership and on-time arrives and departures; monitoring the tracking application, making certain the transportation company we use adheres to providing a safe consistent and reliable service and meeting student needs. Brandeis students depend on reliable and consistent transportation because many are living on or near our residential campus and depend on our transportation to get them around safely and timely regardless of traffic patterns or inclement weather. We are also looking for someone who analyzes data and the impact on solutions for service improvement. Building rapport with students, listening to their experiences with the transportation service and what improvements are needed is critical. We are also looking for a creative self-starter who can think on their feet and when needed have a well-developed alternative option for transportation. Will also manage a staff of student employees and interns. We require a minimum of two-years of college-level course work, relevant work experience including some data analysis, facility with social media to make announcements and monitor student experience; the ability to work on campus Monday-Friday and a strong customer service orientation. Understanding the transportation needs of university environment is a plus.

More information about the position:

• General Services 50% The Transportation system manager is the university community’s primary contact for the majority of transportation services and programs. Ensures third party vendor is meeting contractual obligations of quality and safety of service, maintenance of vehicles, quality of drivers etc. In collaboration with the third-party vendor, reviews and revises transportation schedules to ensure optimal efficiency in terms of both costs and carbon emissions. Conducts quality inspections, assesses training needs, and schedules for appropriate action. Provide and monitor ridership data and develop regular reporting and recommendations. Generates expense projections on transit service programs. Develop and implement a quality assurance program for transportation services quality of ridership expectations. Oversee transportation budget and monitoring all expenses to ensure the service stays within funding limitations.
• Communication and Program Development 30% Compose and distribute individual and campus-wide communications about transportation services, including website, email, social media, printed media, phone information, and presentations to groups. Responds and monitors transportation inquiries via email, telephone, social media etc. Maintains the transportation website and ensures that the mobile application provided by the third-party vendor is up to date and in sync. In an effort for continuous service improvements, develops and deploys surveys on the quality and consistency of services. Works to develop, recommend, advocate, and promote alternative means of transportation for students, faculty, and staff, including but not limited to public transportation, university transportation services, carpooling and rideshare matching, biking and walking, and off-site parking. Investigates and develops a program that may include distributing to departments and students Charlie Cards, mTickets, Commuter rail MBTA subsidies, etc.
• Management of Student Staff 20% Leads, directs, coordinates, and monitors Student staff and interns. Student staff will be recruited to two programs within transportation services. Conduct student recruitment and coordinate staffing assignments to ensure shifts are staffed appropriately for Brandeis direct services. Assesses training needs and facilitates ongoing training to ensure maximum effectiveness and safety. Orients staff to department and university policies and procedures. Train new employees in all aspects of their work and provide ongoing and continuous feedback. Provide input on staff performance. Examples of services student staff will provide are quality assurance riders who rate the quality of the service from the rider experience against a specific criterion set by the university. The other direct service is drivers providing accessibility transportation services to the campus.
• Other duties as assigned

The salary range for the position is $79.6 - 87.2K

Requirements:

• Two years of college-level coursework in public administration, business administration, urban or transportation planning or a related field. Related experience may substitute for college-level coursework on a year-for-year basis.
• Five years of transportation experience, one of which must have been in an administrative support role.
• Experience in Higher Education transportation services is a plus.
• Must hold a valid driver’s license
• Knowledge of alternative transportation options; customer service standards and principles; current transportation issues is a plus
• Knowledge of applicable local, state, and federal rules and regulations required.