Director of Administration (Program Manager II)

Director works collaboratively with college leadership, external agencies, community organizations, employers, and educational partners to ensure efficient operations, regulatory compliance, and exceptional service to students, employers, and stakeholders. Responsibilities include supervising staff, leading process improvement initiatives, supporting workforce development programs, analyzing operational data, and advancing the division's strategic goals.

Key Responsibilities:

• Provide leadership and oversight for administrative operations within the Division of Economic Development, ensuring alignment with departmental, divisional, and college objectives.
• Supervise and develop staff, establish departmental goals and performance measures, and foster a culture of innovation, collaboration, accountability, and customer service excellence.
• Direct registration and administrative processes supporting continuing education programs, apprenticeships, contract training initiatives, and other workforce development activities.
• Oversee division-wide data management and reporting functions, ensuring compliance with college, state, grant, apprenticeship, and workforce development reporting requirements, including CERS and WIOA-related reporting.
• Analyze operational and programmatic data to identify trends, improve effectiveness and efficiency, and provide recommendations to divisional leadership for strategic decision-making.
• Lead the development, implementation, and continuous improvement of policies, procedures, workflows, performance metrics, and staff training programs to enhance operational effectiveness and student service delivery.
• Serve as a primary liaison with workforce development agencies and community partners, including SC Works, Goodwill, Trident United Way, K-12 partners, employers, and other stakeholder groups, to strengthen workforce pathways and student engagement opportunities.
• Support grant implementation, workforce initiatives, and employer engagement efforts that advance the division's mission and strategic priorities.
• Manage departmental budgets and ensure compliance with institutional procurement, financial, and operational policies and procedures.
• Promote exceptional customer service through all communication channels, including in-person interactions, telephone, email, marketing, and outreach activities.

Minimum and Additional Requirements

This position requires a bachelor's degree and relevant program management experience.

Preferred Qualifications

Preference will be given to candidates with:

• Experience in higher education, workforce development, continuing education, economic development, or public-sector administration.
• Experience supervising professional and administrative staff.
• Experience with state, federal, workforce development, apprenticeship, grant, or compliance reporting requirements.
• Experience managing operational data, conducting data analysis, and preparing reports for leadership and external agencies.
• Experience developing and implementing policies, procedures, process improvements, and performance metrics.
• Experience collaborating with employers, community organizations, workforce agencies, and educational partners.
• Demonstrated proficiency with Microsoft Office Suite and enterprise information systems.
• Strong project management, organizational, communication, and leadership skills.

Additional Comments

Occasional evening and extended hours may be required during peak operational periods. The position requires travel to all college campuses and other business-related sites, with occasional overnight travel.

Organization

Trident Technical College's vision is to be the leading force for educational opportunity and economic competitiveness in the communities we serve.

Trident Technical College is a public, two-year, multi-campus community college that provides quality education and promotes economic development in Berkeley, Charleston and Dorchester counties.

An open-door institution of higher education, the college serves approximately 17,000 traditional and nontraditional curriculum students who have a wide variety of educational goals, from personal enrichment to career development to university transfer. To help students meet their goals, TTC offers university transfer associate degrees and applied technical associate degrees, diplomas and certificates. The curriculum includes programs in arts and sciences, agriculture, business, computer technology, engineering technology, health sciences, industrial technology, and public service. TTC students draw on knowledge from a broad range of disciplines to develop the communication and critical thinking skills that are fundamental to lifelong learning.

TTC further promotes economic development through continuing education courses; customized education and training for business, industry and government; and a variety of employment training programs.

TTC is committed to being accessible and responsive to community needs. To foster student success, TTC provides developmental education and comprehensive student services. In addition to traditional instruction, TTC's flexible course offerings and alternative delivery methods, including online instruction, enable more members of the community to pursue higher education.