"UC Building Operations Manager - University Center"

Position Summary

The Operations & Events Manager oversees customer and guest services of the University Center (UC) Audio/Video Assistant (Tech Crew) and Building Operations Assistant (Setup Crew) teams that support the daily operations of the UC, including the implementation of operational procedures and proper staffing to ensure effective customer service and achievement of overall unit goals and objectives.

Job Responsibilities

• Manages the daily operations for the University Center, UC Mall area, Esker & Drumlin dining hall complexes, and additional event spaces campus wide. Requires prioritization of multiple requests as well as knowledge of campus policies, facilities, room set ups, audio-visual, and catering.
• Directs and audits customer/guest services that support daily operations and ensures customer service objectives are met: Hire and supervise and evaluate Audio/Video Assistants (8-10) and Building Operations Assistants (10-12). Train student staff and UC professional staff on the programming and operation of event management technologies, related audio, lighting, Audio/Video (A/V), and presentation systems and software. Conduct weekly staff meetings and trainings for Audio/Video Assistant (Tech Crew) and Building Operations Assistant (Setup Crew). Assist with events sponsored by the UC, and help to facilitate fall, spring, and summer trainings, for student employees. Participate and facilitate ongoing A/V and lighting technology professional development.
• Implement operational procedures, methods, and policies to achieve established goals, meet policy and building code compliance requirements, and ensure outstanding customer service: Assist with UC facility general quality control (spot check setups, signage, cleanliness, postings, and other items as needed). Assist in providing event advising with campus stakeholders (as required). Assists with movable equipment inventory. Responsible for ongoing emergency response training and communication with UC staff, as well as ensuring safe working and event conditions. Assist with event support when reservation volume indicates additional staffing or expertise is needed.
• Develops, schedules, implements, and evaluates operational procedures and work plans to align with strategic direction for the UC Building Operations units: Serves as the resident steward for UC, Drumlin, and Esker A/V systems. Manages the operation and maintenance of sound, lighting, audio visual (A/V) and other technical presentation systems. Be proficient and manages ongoing trainings for 25 Live room scheduling system and serve as emergency backup to the Operations & Events Manager as needed. Duties include lifting A/V and lighting equipment, working at heights, working on aerial lifts, and driving university vehicles.
• Participates as a member of the University Center Staff: Facilitate weekly Building Use, staff, and other meetings as assigned. Serve on committees and events as assigned, ie: UC Building Use, UC Staff, UC Programming, SOAR, Preview Days, Warhawk Welcome, etc.

Additional Responsibilities

• Assists the University Center Assistant Director of Operations with implementation and monitoring of related annual budgets in line with goals and objectives.
• Responsible for generating invoices and collecting revenue for room rentals and guest services.
• Monitors the unit operating budget and approves expenditures for reservations.
• Serves as the primary backup to the Assistant Director of Operations.
• Completes other duties as assigned.
• This position may require the responsibility to work nights and weekends as directed.

Key Job Responsibilities

• Provides operational and strategic guidance to all unit staff.
• Implements operational procedures, methods, and policies to achieve established goals, meet compliance requirements, and ensure effective service.
• Identifies, develops, and facilitates staff training opportunities.
• Develops and schedules unit operational work plans.
• May create and monitor the unit operating budget and approve expenditures.
• Directs and audits customer services and/or retail program operations to ensure customer service objectives are met.

Required Qualifications

• Bachelor’s degree in Business, Hospitality Management, Operations, Communications, Arts Management, Safety Studies, Audio Engineering, or related field. OR 4+ years of professional audio, Audio/Video (A/V) system, and lighting installation, maintenance, and operation experience.
• Experience and technical knowledge of operation and maintenance of audio, lighting, and A/V technologies.
• A Driver’s License from Wisconsin or a neighboring state; or the ability to obtain one upon the start of employment.

Preferred Qualifications

• Experience in advising, and implementing purposeful safe events.
• Experience in a higher education work environment.
• Experience supervising student employees.
• Training/teaching experience.
• Experience working with multicultural, and first-generation, those with varying socio-economic backgrounds, and/or underrepresented populations.
• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills.
• Experience with 25Live or other event management software applications.
• Knowledge/awareness of Universal Design principles and best practices.

Compensation

Well-qualified candidates can expect a starting salary within the range of $50,000 - $55,000 commensurate with the candidate's education, related experience, and qualifications. UW System employees receive an excellent benefit package. Employee Benefits Brochure.

How to Apply

Only complete application packages will be considered. This includes online submission of the following documents: Cover Letter, Resume, Name and contact information for three professional references.

To Ensure Consideration: Applications received by December 30th, 2025, are ensured full consideration.