UHealth Security Dispatch Supervisor
Job Summary
About the University of Utah Department of Public Safety
Safety is a top priority for the University of Utah. The Chief
Safety Officer (CSO) for the University is the Director of Public
Safety and serves as chief of police services. The CSO is
responsible for overseeing the University's Department of Public
Safety, which includes the following operational divisions:
University Police, Campus Security, Health Security, Emergency
Management, Emergency Communications, and the central
administrative Office of the CSO.
Safety looks and feels different to each person, and the U
Department of Public Safety is committed to working with the
community to foster a safe environment where all individuals feel
empowered and equipped to succeed in their work, education, and
other business with the university.
More at
publicsafety.utah.edu.
The Healthcare Security Supervisor is a hands-on position where
exceptional customer service is the top priority. This role ensures
the safety and security of patients, staff, and visitors at
multiple healthcare facilities associated with the University of
Utah, including the University Medical Center, Huntsman Cancer
Institute, Huntsman Mental Health Institute, and several regional
health centers.
Team members work under the direction of the University of Utah
Chief Safety Officer in a dynamic 24/7 environment, with shifts
during mornings, evenings, and overnight. Depending on location,
employees may work 10-hour or 13-hour shifts, offering a schedule
that provides ample days off and promotes a healthy work-life
balance.
This role encompasses responsibilities in various areas, including
a Level 1 trauma center setting, and provides opportunities to work
in uniformed operations and patrol, dispatch, investigations,
training, and risk assessment. Employees receive specialized
training to work effectively with patients and address healthcare
security's unique challenges.
We prioritize professional development, mentoring, and coaching,
with a strong focus on promoting internal candidates within the
organization. The position offers a comprehensive benefits package,
including retirement plans, health and dental coverage, paid
holidays and vacation, and a 50% tuition reduction for eligible
University of Utah employees, their spouse/partners, and
dependents.
This position offers the opportunity to make a meaningful impact
while developing valuable skills in a fast-paced and rewarding
environment.
Responsibilities
Responsibilities
- Supervise the daily operations of the health security dispatch
center to ensure efficient and timely response to emergencies and
non-emergency calls for service.
Lead, schedule, and manage dispatch personnel to ensure
continuous 24/7 operational coverage and appropriate staffing
levels.
Receive, prioritize, and coordinate emergency and non-emergency
calls, dispatching security officers and emergency response teams
as appropriate.
Monitor security alarms, surveillance systems, communication
networks, and emergency notification systems.
Ensure accurate documentation of all incidents, dispatch
activities, and communications in accordance with organizational
policies and regulatory requirements
Coordinate emergency response efforts with healthcare staff,
law enforcement, fire departments, EMS, and other external
agencies.
Provide leadership and decision-making support during critical
incidents, emergency events, and high-volume situations.
Review dispatch logs, incident reports, and performance metrics
to identify trends and improve operational efficiency.
Train, mentor, and evaluate dispatch personnel to ensure
compliance with organizational standards and regulatory
requirements.
Conduct quality assurance reviews to maintain accuracy,
professionalism, and customer service standards.
Resolve operational issues, personnel concerns, and
communication challenges in a timely manner.
Ensure compliance with healthcare privacy regulations, security
policies, and emergency management protocols.
Maintain operational readiness of communication equipment,
dispatch software, radios, and related technology by coordinating
maintenance and reporting system issues.
Answer and triage emergency and non-emergency calls from staff,
patients, and visitors
Operate and maintain proficiency with radio systems, telephone
systems, dispatch software and security technologies
Maintain working knowledge of hospital and clinic geography,
unit designations, critical care areas and access routes
Dispatch security personnel and coordinate response based on
priority, location, and available resources
Maintain real-time situational awareness of hospital
operations, incidents, and officer activity across multiple
facilities
Monitor CCTV, alarms, access control systems, and life safety
systems; initiate appropriate response
Support emergency operations, including hospital codes,
lockdowns, and critical incidents
Serve as the central communication hub between security,
clinical staff, leadership, and external emergency services
Document incidents, dispatch activity, and communications
accurately in CAD/dispatch systems
Provide clear, concise radio and phone communication, including
management of emergency radio traffic
Follow established protocols for incident escalation, emergency
notifications, and system downtime procedures
Maintain professionalism, composure, and strong customer
service in high-stress situations
Ensure confidentiality and compliance with HIPAA and
organizational policies
Participate in required training, drills, and certification
programs (including IAHSS Basic Certification)
WORKING CONDITIONS
- Work Environment and Frequency
- Nearly Continuously: Exposure to infectious diseases (frequent
contact with contagious or infectious conditions).
- Often: Working in office and outdoor environments; exposure to
extreme temperatures (cold and heat), loud noise (requiring raised
voices to communicate), animals, and atmospheric conditions (such
as fumes, odors, dust, mists, gases, or poor ventilation).
- Seldom: Exposure to oils or other cutting fluids through air or
skin contact.
Physical Requirements and Frequency
- Nearly Continuously: Hearing, listening, walking.
- Often: Sitting, repetitive hand motions (e.g., typing),
bending, twisting, kneeling, squatting, crawling, balancing,
reaching overhead, pulling, pushing, and lifting items up to 50
pounds. Occasionally, lifting items over 50 pounds may also be
required.
Minimum Qualifications
• High school diploma, GED or equivalency (one year of education
can be substituted for two years of related work experience).
• Five years' related experience
• Ability to successfully pass a background check
• Demonstrated communications skills and a commitment to providing
excellent customer service
• A valid Utah Driver's License to be obtained within 6 months of
hire.
• A proficient knowledge and understanding of current electronic
security equipment (proprietary alarms, CCTV systems, computers,
etc.);
Preferences
Special Instructions
Requisition Number: PRN46162B
Full Time or Part Time? Full Time
Work Schedule Summary: Rotating shifts, including some
nights and weekends as well as holidays and University closure
days.
Department: 02119 - Public Safety-Hospital Security
Location: Campus
Pay Rate Range: 18.89 to 34.95
Close Date: 12/01/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9811365"">https://utah.peopleadmin.com/postings/209028
je-1f3575bc7f014d8b8af70f12111d2ac9
