University Program Specialist

University Program Specialist

Company:
North Carolina State University

Job Location:

Category:
Laboratory and Research

Type:
Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 195001 - Department of Clinical Sciences

Location: Raleigh, NC

Essential Job Duties:
The Vector-Borne Disease Diagnostic Laboratory (VBDDL) is seeking a dedicated professional to join their team in a dynamic operational role. The University Program Specialist plays a critical role in ensuring that the VBDDL operates at a high level of efficiency.

This position serves as a liaison between administrative functions and laboratory operations, focusing on workflow optimization, data integrity, and superior client service. The ideal candidate combines strong project administration capabilities with a working knowledge of vector-borne diseases to support veterinarians, research collaborators, and internal teams.

Key Responsibilities:

• Oversee and streamline administrative and laboratory Standard Operating Procedures (SOPs) to ensure optimal workflow efficiency.
• Coordinate diagnostic and research activities to align with organizational goals and protocols and make informed operational decisions based on thorough information analysis.
• Manage diagnostic and research databases, ensuring strict data quality and integrity and partner with the Operations Manager to maintain and improve the Laboratory Information System (LIS).
• Assist with administrative financial tasks, including payment processing as required.
• Serve as a primary point of contact for veterinarian clients and research collaborators, offering guidance and troubleshooting support.
• Disseminate scientific advancements and laboratory updates through various channels, including the VBDDL website.
• Facilitate efficient client interactions to maintain high levels of satisfaction and productive professional relationships.
• Apply an understanding of vector-borne diseases to effectively communicate complex scientific information to stakeholders.
• Stay current on VBDDL scientific advancements to ensure accurate information dissemination.

Other Work/Responsibilities:

• Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Minimum Experience/Education:
Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Required Qualifications:
N/A

Preferred Qualifications:

• Experience with the following computer and software: Google Drives, Microsoft Office, Microsoft Excel, Orchard/UVIS, or other laboratory information systems;
• Experience interacting with veterinarians and scientists utilizing diagnostic services;
• Experience in a vector-borne disease research or veterinary diagnostic testing setting.
• Exceptional communication skills and professional behavior including ability to communicate with others in laboratory and veterinary settings.
• Ability to multi-task and work cooperatively with others; Must be able to follow biosafety rules.

Required license or certification:

• N/A

Position Number: 00107530