"Urology Reception Manager (4963)"

The occupant of this position manages, supervises and coordinates the Department of Surgery's clinic reception areas.

Administrative 75%

• Ensures the efficient and timely performance of staff; assigning, directing and evaluating their work.
• Monitors quality of work and services with regards for accuracy and performance improvement.
• Orients and trains staff.
• Establishes daily priorities in the clinics according to workload and patient volume. Develops, implements, and supervises clinic systems and procedures that ensure smooth, efficient, high quality functioning/operations.
• Counsels and provides personal assistance to patients regarding account status, financial policies and procedures.
• Provides support to providers, nurses, and patients to ensure quality and efficient patient processing and care. Keeps physicians abreast of special problem or needs of the patients.
• Provides justification and estimates for use of budgeted funds.
• Ensures implementation of departmental rules, policies and procedures; recommends revisions.
• Performs duties related to human resources in accordance to policy for clinic employees with assigned direct supervision. Approves schedules, performance evaluations, interviews, hires, terminations and implements corrective action as needed.
• Interprets and explains billing, hospital, and/or departmental policies and procedures to patients, staff and providers.
• Compiles and organizes data related to clinic activities into reports, as well as analyzes clinic activity reports.
• Serves as liaison within the Department of Surgery, as well as other Departments within the School as it relates to the reception area.
• Serves on Department committees and School-wide committees as a resource for implementing new procedures.

Clinic Operations 25%

• Directs and participates in staff meeting and/or conferences as requested.
• Ensures clinic areas are organized, clean, and neat and professional.
• Ensures excellent public relations by all employees in the clinics. Ensures patient's needs are met and treated with respect. Complies with Patient's Rights Laws.
• Ensures clinic office equipment is functioning properly and has repairs completed as needed.
• Responsible for space utilization in the waiting rooms.
• Handles and/or directs business correspondence for clinics.
• Consults Administrators with concerns and recommends corrective actions or solutions.
• Performs other duties as assigned.

Qualifications

1. Any one or any combination totaling five (5) years (60 months), from the categories below

• College education with course work in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
• Work experience or ancillary service experience comparable to the Medical Office Specialist level or other positions of comparable responsibility.