Benefits of Working at UNCW:
At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life—creating a workplace where you can thrive both personally and professionally.As a member of the Seahawk community, you'll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.
Recruitment Range: $49,900 – $58,700The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidate's education, relevant experience, internal equity alignment, and departmental budgetary param
Vacancy Number: S02939
Competency Level: Journey
Location of Workplace: Main UNCW Campus
Home Department: UNCW Library - 30800
Division:
Primary Purpose of Organizational Unit:
Academic Affairs is the central division for implementing the academic mission of the University of North Carolina Wilmington. Through effective academic policies, practices, and programs, it provides leadership for excellence in teaching, scholarship, and creative work as well as service to local, regional, and global communities. The UNCW Library supports the University's mission through the provision of information resources, services, and programs relevant to the needs of its students, faculty and staff. It also serves as a rich cultural resource for the surrounding community and the region.
To accomplish this mission, the library provides (1) diverse collections of informational resources in multiple formats and specialized technologies to enable the creation of new knowledge; (2) efficient access to those informational resources and technologies; (3) assistance and instruction in identifying, evaluating, and interpreting information; (4) safe and comfortable facility which stimulates intellectual curiosity and reflective thinking; and (5) programs that connect scholars and interested individuals with information and expertise to inspire lifelong learning.
The UNCW Library's User Services & Outreach department oversees the development, evaluation, and implementation of innovative, user-focused services for delivering academic and information resources to the University community and provides front-line assistance and support at the Library Help Desk service point. The department is responsible for customer-facing business and financial transactions related to the circulation and use of the library's resources. The Outreach and Engagement section of the department provides library-wide marketing, outreach, programming, and graphic design services.
College: College
College/School Information:
University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research, and service. UNCW is distinguished by its commitment to putting students first, supporting world-class faculty and staff, delivering transformative learning experiences, and leveraging its unique proximity to the ocean. Recognized nationally for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and reflects emerging industries and interdisciplinary innovation.
A public institution with nearly 20,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's first bachelor's degree program focused on coastal engineering.
The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
Founded as Wilmington College in 1947, UNCW moved to its present location in the heart of New Hanover County in 1961. The 660-acre campus is only minutes from Wrightsville Beach and historic downtown Wilmington and features Georgian architecture and designated conservation areas. Wilmington International Airport (ILM) provides commercial air service to cities both domestic and abroad and is just six miles from the UNCW campus.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace: Main UNCW Campus
Brief Summary of Work for this Position:
The User Services Library Specialist supports library system (Alma) fulfillment/circulation operations and Library Help Desk services by serving as the primary point person for business operations, patron account management, and related financial business processes. They provide staff training, workflow documentation, and customer support to ensure efficient, accurate, and user-centered library services. This position also provides research assistance, circulation services, and access to library resources for UNCW students, faculty, staff, and visitors. Working collaboratively with User Services staff, librarians, and student employees, this position supports high-quality customer service at the Library Help Desk.
Applicants are encouraged to think broadly about and communicate how their skills and experiences transfer to the qualifications in ways that may not be obvious. For answers to frequently asked questions about employment at UNCW Library, please see the FAQ for Prospective Employees.
The person in this position will:
- Serve as the primary point of contact for user account business operations, including fines, fees, replacement charges, payments, debt adjustments, exit clearances, lost-item processing, and related account issues.