User Services Supervisor- 2nd Shift

Job Summary/Basic Function

Coordinates hiring and training of Federal Work Study (FWS) student employees
Supervises, trains, and manages student employees
Oversees and manages the functional supervision of Circulation during 2nd shift hours
Conducts user and item record maintenance, physical material processing, shelving materials, shelf reading, stack maintenance, and other collection maintenance needs
Develops best practices, strategies, and workflows in accordance with library policies
Manages circulating materials, including course reserves, Interlibrary Loans, general collection, and instructional services materials
Performs opening and closing procedures during scheduled shifts
Assists with cleanup projects for the Integrated Library System (ILS)
Assists patrons with use of the library catalog, access to electronic resources, computers, and printing.
Manages patron services
Manages consortia borrowing and lending requests
Manages visiting patron in an INN-REACH consortia Network
Compiles various library statistical reports
Assists with library exhibits
Participates in digitization projects
Handles basic printer, computer, and copier troubleshooting, and report technology issues
Provides support to students, faculty, and staff at various service points
Performs other duties as assigned

Minimum Qualifications

Experience with a library automated system, preferably Ex Libris’ Alma
Knowledge of and/or experience with Alma fulfillment system
Experience working in an academic library setting with faculty, staff, and students
Experience supervising student employees
Excellent oral and written communication skills
Knowledge of computer applications and technology
Experience with interlibrary loan and document delivery automated systems (OCLC WorldShare ILL, Ex Libris’ Rapido)
Ability to organize and perform duties independently
Ability to understand and follow both verbal and written instructions
Knowledge of Microsoft Office Suite: Word, Excel, PowerPoint, Access (or similar software)