User Support Specialist IV

Position Summary:

Rutgers, The State University of New Jersey is seeking a User Support Specialist IV for the Information Services Department within Rutgers University Behavioral Health Care.

The primary purpose of the User Support Specialist IV is to support the end-user community in the effective access and use of University information resources and compliance with infrastructure and operating standards.

Among the key duties of this position are the following:

• Provides desktop, laptop, and mobile device support. Requires an in-depth knowledge of computer hardware and operating systems, including Windows & Mac, and mobile operating systems; computer software and desktop applications, including Office; and computer peripherals.
• Provides the technical support for the UBHC.
• Provides general problem diagnosis and support for printers.
• Provides general problem diagnosis and support for departmental shares.
• Installs systems, networks and application software to support hard-wired, wireless and remote connectivity.
• Installs workstation hardware and software (Bomgar and Dell KACE).
• Develops and maintains application and system documentation. Prepares documentation and informational materials for non-technical users.
• Stays up-to-date with regard to standards and technology direction.
• Assists clients in understanding and accessing network-connected resources at all levels within the University's network.
• Performs hardware repairs.
• Creates computer images for new computers or re-imaging of computers.

Minimum Education and Experience:

• Bachelor's Degree in Computer Science, Engineering or Business Administration plus one (1) year of experience in the use or support of desktop computing.
• Equivalent education, experience and/or training may be substituted for the degree requirement.

Physical Demands and Work Environment:

PHYSICAL DEMANDS: Standing, sitting, walking, talking or hearing. No special vision requirements. Lift or exert force up to 25 pounds.

WORK ENVIRONMENT: Office environment. Moderate noise.