User Technology Services Specialist

User Technology Services Specialist

University of Colorado Denver

Position Details

Official Title: Academic Services Intermediate Professional, 2248
Working Title: User Technology Services Specialist
FTE: Full Time 1.0 (100%) FTE | Hybrid
Salary Range: $58,031 - $64,140
Position #00705575- Requisition #39835

Job Description

The User Technology Services Specialist will support the work of the Ask Us Desk and Innovation Garage, two of the Auraria Library's dynamic service points. This includes staffing the Ask Us Desk, Innovation Garage, maintaining the Ask Us technology collection, and serving as the knowledge expert for the accessible workstations.

What you will do:

Customer Experience Spaces:

• Acts as person in charge and knowledge expert for the Ask Us Desk; overseeing circulation, reference, and wayfinding, and general operations of the desk.
• Acts as person in charge for the Innovation Garage; overseeing 3D printing, large format printer, sewing and serger machine usage, vinyl cutter, Cricut usage and other technologies as needed.
• Meet user needs by answering directional questions about the library and campus, technology troubleshooting, handling circulation transactions, checking book drops, and providing first-tier reference, while providing a high level of customer service.
• Collect and help assess data to identify opportunities to introduce new resources and technology for both the Ask Us Desk and Innovation Garage.
• Assist in the management of resources, including computer maintenance, printing supplies, filament spools, and other Innovation Garage materials.

Accessible Software Specialist

• Be the knowledge expert for accessible software and resources in the library, including; the Accessibility Work Room, five accessibility workstations around the library, and the accessibility station in the Research Consultation Room.
• Create and maintain asynchronous trainings for library and department use.
• Remain current on technology and trends around accessibility.

Technology Collection Support

• Maintains the Ask Us Desk technology collection, which includes computer chargers, wired and wireless phone and device chargers, webcams, headphones, various adapters and dongles.
• Provides appropriate record keeping, uses Library Services Platform circulation software to process materials, and conducts annual inventory of collection and report findings to Access Services Manager.
• Tests and troubleshoots all technology to ensure items are clean and function properly.
• Suggest replacement items, new items for the collection, and overall guidance for the Ask Us Desk Technology collection, including media kits.
• Catalog items in the Ask Us Desk technology collection.

Additional duties

• Member of Library committees and task forces as needed.
• Perform other duties as assigned.