"Venue and Event Services Front of House Operator"

Job Description:

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. Ranked among the top 50 universities globally, we attract the highest potential students from Australia and around the world. Our researchers tackle the biggest economic, business, and social challenges with partners around the world.

Position Summary:

The role is responsible for front of house duties, client and guest experience, venue presentation and oversight of furniture and venue setups required for the delivery of meetings and events within Venue and Event Services managed spaces. Normal hours of work will include morning, evenings, weekdays, and weekends on a designated basis determined by event bookings.

This role will:

• Provide front-of-house services within Venue and Event Services managed spaces including, delivering onsite venue booking requirements, client liaison and guest experience.
• Collaborate with service providers (cleaning, security) and onsite supplier coordination to ensure client booking requirements are met and venue presentation standards are maintained.
• Assist clients with on-site queries, solve operational problems and follow venue processes and procedures.
• Follow instructions provided by Venue Operations Manager, oversee crew tasks and complete end of shift documentation.
• Provide guidance for Crew and Crew Supervisor, through clear verbal briefs based on documentation provided, ensuring assigned tasks are executed on time and to standard.
• Administer requests via UNSW platforms and book all onsite venue services including cleaning, security, loading dock and venue maintenance requests.
• Setup furniture for meetings, events, and classes, ensuring room layout is as per documented brief and venues are well presented.
• Assist with basic AV support.
• Support with venue operations stock control, inventory coordination (linen), and storeroom coordination.
• Support Venue Operations Manager with basic administration; including crew briefs, documentation and project support as required.
• Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
• Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.

A person engaged is generally expected to have the following skills and experience:

• High level of customer service.
• Good verbal and written communication skills.
• Ability to solve problems following learnt procedures.
• Experience within hospitality, venues, or events industry desirable.

Additional Pre-employment checks required for this position:

• Right to Work Check

If you have any questions relates to this advertisement, please reach out to Venues and Events team at venueandeventservices@unsw.edu.au.