"Visit Experience Coordinator"

Job Details

Description

Indiana Tech is a thriving, independent, teaching-oriented university that delivers career-oriented programming in a wide variety of disciplines that includes business, engineering, computer sciences, criminal justice, cybersecurity, marketing, health sciences, communication and helping professions. Indiana Tech enrolls nearly 1,500 students in its traditional undergraduate programs on its picturesque main campus, and nearly 5,000 students in its adult and online program. We offer degrees at the associate, bachelor’s, master's, and doctoral levels and undergraduate and graduate certificates.

Over 41% of our students are either globally or domestically diverse; this contributes to our unique vibrant and inclusive campus community. All academic programs are designed to provide students with relevant and practical experiences, including an emphasis on internships. The university is accredited by the Higher Learning Commission.

Indiana Tech is committed to fostering a welcoming and respectful environment for all. We actively support the recruitment, engagement, and retention of students, faculty, and staff from a wide range of experiences, backgrounds, and perspectives. We believe that creating a sense of connection and support across our campus community plays an essential role in preparing students to succeed and contribute in a global society.

Indiana Tech has big plans for its future. Learn more at Indiana Tech Strategic Plan or strategicplan.indianatech.edu.

Indiana Tech is looking for a passionate, organized, and student‑focused professional to help deliver an exceptional campus experience for every visitor. The Visit Experience Coordinator plays a key part in creating memorable interactions that reflect our commitment to service, engagement, and student success. The primary purpose of this position is to ensure a positive first impression of Indiana Tech either by phone conversations or through the greeting and planning of our campus visits, along with other administrative duties. The Visit Experience Coordinator will be housed within our state-of-the-art Welcome Center. This position is responsible for greeting campus guests and setting the stage for prospective students and families who are visiting campus. In doing so, the Visit Experience Coordinator will manage all individual visits by planning their experience from start to finish, which can involve faculty, athletics, and admissions appointments. The visits cover a wide range of formats such as individual visits, our virtual visits and group visits by high schools and other organizations. Continuous evolvement of our visit experience is highly encouraged, with involvement from the Manager of Events and Visit Experience and the Executive Director of Admissions.

Essential Duties & Responsibilities

• Be the face of Indiana Tech by greeting and directing all campus visitors with an enthusiastic and positive attitude.
• Organize and manage all daily visits for prospective students.
• Work with athletic coaches to organize meetings for prospective students.
• Work with faculty to organize academic meetings and classroom observations.
• Assist in the hiring, management and supervision of Tour Guides.
• Schedule and assign tour guides to meet the needs of campus visitors.
• Continually provide development and growth opportunities for student tour guides.
• Research, plan, and implement all new visit opportunities.
• Use, update, and create visits/events within Slate CRM.
• Manage meeting areas for campus visitors within the Welcome Center.
• Manage the Welcome Center waiting area to ensure it is presentable in a positive way for campus visitors.
• Manage and maintain the campus visitor refreshment station to ensure it is always stocked and clean.
• Manage Welcome Center video wall to display content for guests.
• Maintain materials, handouts, etc. for visitors.
• Keep accurate data/records of visitors in our Slate CRM.
• Work with other areas of campus (academics, student life, residential life, athletics) to schedule facility use for visit planning and events.
• Manage virtual options, such as “live” virtual tours and virtual faculty appointments.
• Work in collaboration with the Manager of Events and Visit Experience with on-campus recruitment events and other activities to provide a positive experience required to recruit students.
• Actively participate in generating ideas to increase enrollment of new students.
• Manage department supplies and equipment as needed.
• Preparing purchase requisitions, processing invoices assigned by the Executive Director of Admissions.
• Manage departmental supplies for the Office of Admissions.
• Assist in managing the university switchboard by answering incoming phone calls and directing them to the proper area in a timely and courteous manner and providing general information about Indiana Tech to incoming callers.
• Support the vision and policies of Indiana Tech.
• Participate in the campus community.
• Adhere to all state, federal, and company policies regarding student recruitment.

Measures of Accomplishment

• High rate of positive visit surveys
• Tour Guide Retention and positive feedback on surveys
• Yield rates of our campus visitors
• Set and meet customer satisfaction goals
• Conduct work activities in accordance with state and federal accreditation and University policies and regulations, consistent with the highest ethical standards.

Qualifications

• Associate Degree preferred
• Customer first mindset
• Detail-oriented
• Time management skills
• Enthusiastic and positive attitude
• Outstanding communication skills
• Interoffice personal skills/team player
• Sales and marketing skills
• Pleasant telephone demeanor
• Competitive, goal-oriented work ethic
• Computer skills:
  • Excel: Beginning
  • Word: Beginning
  • Jenzabar: Beginning
  • Slate CRM: Beginning
  • Power Point: Beginning

Experience

• At least 2-3 years of event/hospitality experience preferred

Working Conditions

• Work is normally performed in a typical interior/office work environment and various campus locations. Evening and weekend hours are required for campus events and various activities

Application materials must include a cover letter and resume. Applicants must be prepared to provide a written response to Tech's mission and vision. The position remains open until filled; a review of candidates will commence as application materials are received.