Weekend Residence Crisis Management Coordinator

Job Details

Weekend Residence Crisis Management Coordinator

Department:
Student Affairs / Counseling Services

Contact Name:
Talladega College Office of Human Resources

Contact Email:
hr@talladega.edu

This is a grant-funded position.

Position Summary

Talladega College is seeking two dedicated and compassionate Weekend Residence Crisis Management Coordinators, funded through a grant focused on crisis prevention. This critical role serves as the primary point of contact for students experiencing psychological, emotional, or situational crises during weekend evening hours. The coordinator will provide immediate response, de-escalation, and support, ensuring student safety and connecting them with appropriate resources. This position is essential to fostering a safe and supportive residential campus environment.

Key Responsibilities

• Crisis Response & Intervention:
  • Serve as the on-call first responder for student crises within the residence halls during scheduled shifts.
  • Provide immediate, trauma-informed de-escalation and intervention for students in psychological distress.
  • Assess risk of harm to self or others and implement appropriate safety protocols.
  • Provide short-term, solution-focused emotional support and stabilization.
• Coordination & Collaboration:
  • Act as a liaison between students, Residence Life staff, Campus Safety, and local emergency services (law enforcement, mobile crisis units, hospitals) as needed.
  • Facilitate warm handoffs to community mental health professionals and other support services.
  • Consult with on-call college administrators regarding significant student issues.
• Practical Support & Resource Navigation:
  • Assist students in navigating personal challenges by connecting them with relevant campus and community resources (e.g., academic support, food pantries, healthcare providers).
  • Help students develop practical safety plans and coping strategies.
• Documentation & Follow-Up:
  • Maintain timely, accurate, and confidential records of all crisis interactions in accordance with college policy and professional standards (e.g., HIPAA, FERPA).
  • Provide concise incident reports to relevant college officials to ensure continuity of care.

Minimum Qualifications

• Bachelor’s degree in Social Work, Counseling, Psychology, or a closely related field.
• Minimum of two (2) years of direct experience in crisis intervention, social work, or counseling.
• Demonstrated understanding of de-escalation techniques and mental health first aid.
• Ability to work independently with sound judgment in high-stress situations.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in maintaining strict confidentiality.

Preferred Qualifications

• Master’s degree in Social Work, Counseling, or a related field.
• Current licensure or certification in the state of Alabama as an ALC (Associate Licensed Counselor), LBSW (Licensed Bachelor Social Worker), LMSW (Licensed Master Social Worker), or LPC (Licensed Professional Counselor).
• Experience working in a higher education environment, particularly with a diverse student population.
• Experience with grant-funded programs and reporting.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of: crisis intervention models, mental health disorders, trauma-informed care, ethical and legal guidelines related to confidentiality (FERPA/HIPAA), and community resources.
• Skill in: active listening, verbal de-escalation, conflict resolution, empathetic communication, and accurate documentation.
• Ability to: remain calm and effective under pressure, make critical decisions independently, establish rapport quickly with distressed individuals, maintain professional boundaries, and collaborate effectively with a diverse array of individuals.

Work Environment and Physical Demands

• This position requires working on-site during weekend evening hours within the campus residence halls.
• Must be able to respond quickly to locations across campus.
• The role may involve exposure to highly stressful and emotionally charged situations.

To Apply

Interested candidates should submit a cover letter, resume, and contact information for three professional references to HR@talladega.edu or via the application portal at https://www.talladega.edu/careers/.

Talladega College is an Equal Opportunity Employer and values diversity in its community.

This position is contingent upon continued grant funding.

TALLADEGA COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER