Oversees the Welcome Center, and establishes and maintains a
strong service-oriented culture among student guides, modeling
expectations for hospitality, communication, and engagement to
create a polished and welcoming front-facing environment for all
visitors
Manages stock of supplies for visitors (refreshments and
marketing materials)
Coordinates logistical execution of visit programs and
enrollment events, ensuring accurate data capture and material
readiness
Fields and coordinates student interview inquiries
Maintains accuracy of visitor and event records within Slate,
including routine audits and reconciliation
Provides recurring summaries of visitor volume, call trends,
and frequently asked questions to Enrollment leadership to inform
operational adjustments
Documents and updates Welcome Center procedures and training
materials
Supports the student worker program to develop and maintain
tour performance and foster a welcoming environment
Collaborates with Enrollment leadership on the tracking of
printed materials and resources
Interacts with campus representatives to ensure appropriate
participation in, and support of, campus visit programs
Provides event and project support to Enrollment staff
Provides cross-trained administrative support and surge
coverage for the Office of Financial Aid during high-volume periods
and staff absences
Performs other job-related duties and special projects as
assigned
Minimum Qualifications
- Associates Degree preferred
- Excellent data entry, typing and word processing skills
required
- Proficiency in Microsoft Office/Google Suite and virtual
conferencing platforms (e.g. Zoom, Teams, etc.) required
- Excellent written and verbal communication skills
- Strong organizational and interpersonal skills
- Must be able to work independently
- Comfort using databases
- Must be able to lift up to 50 pounds
Core Competencies
- Ability to maintain cooperative working relationships with
students, staff, faculty, campus partners, visitors, and the
general public
- Ability to communicate effectively and express ideas clearly
both orally and in writing for diverse public audiences
- Ability to independently plan, problem solve, and take action
within established policies, procedures, and guidelines
- Ability to easily adapt as institutional needs and priorities
shift
- Communicate with all constituencies with a friendly demeanor
and with attention to managing conflict and high stress
situations
This position is full-time, non-exempt. This is also a fully
in-person position. Occasional weekend work is required. This role
reports to the Director of Enrollment Operations.
Salary: The Welcome Center Coordinator hourly range is $22-$23 per
hour commensurate with experience and education.
Weekly Hours:
35
Annual Work Schedule:
(For Seasonal and Temporary Positions, this will be determined
by the manager)
Application Instructions
For all administrative and academic positions, please upload a
current resume and cover letter. In your cover letter, please
reflect on how your professional and personal values align with the
Mission of the
College.
For all other positions, resume and cover letters are optional, but
your most up-to-date work experience and educational background are
required.
Applications will be accepted until the position is filled.
However, priority consideration will be given to applications
submitted within 30 days of the posting date.
Additional Information
To review our generous benefits options, please review our detailed
information
here or check
out our
Benefits at a
Glance.
The College also provides reasonable accommodations to qualified
individuals with disabilities during the hiring process in
compliance with law. Please contact Human Resources for questions
or to request an accommodation via email at hr@holycross.edu, or by
calling 508-793-3391.
The College is an Equal Employment Opportunity Employer and
complies with all Federal and Massachusetts laws concerning Equal
Opportunity in the workplace.
To apply, visit https://holycross.wd12.myworkdayjobs.com/en-US/Careers/job/Worcester-MA/Welcome-Center-Coordinator_JREQ-000672
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