Oversees the Welcome Center, and establishes and maintains a strong service-oriented culture among student guides, modeling expectations for hospitality, communication, and engagement to create a polished and welcoming front-facing environment for all visitors

Manages stock of supplies for visitors (refreshments and marketing materials)

Coordinates logistical execution of visit programs and enrollment events, ensuring accurate data capture and material readiness

Fields and coordinates student interview inquiries

Maintains accuracy of visitor and event records within Slate, including routine audits and reconciliation

Provides recurring summaries of visitor volume, call trends, and frequently asked questions to Enrollment leadership to inform operational adjustments

Documents and updates Welcome Center procedures and training materials

Supports the student worker program to develop and maintain tour performance and foster a welcoming environment

Collaborates with Enrollment leadership on the tracking of printed materials and resources

Interacts with campus representatives to ensure appropriate participation in, and support of, campus visit programs

Provides event and project support to Enrollment staff

Provides cross-trained administrative support and surge coverage for the Office of Financial Aid during high-volume periods and staff absences

Performs other job-related duties and special projects as assigned

Minimum Qualifications

• Associates Degree preferred
  
  
• Excellent data entry, typing and word processing skills required
  
  
• Proficiency in Microsoft Office/Google Suite and virtual conferencing platforms (e.g. Zoom, Teams, etc.) required
  
  
• Excellent written and verbal communication skills
  
  
• Strong organizational and interpersonal skills
  
  
• Must be able to work independently
  
  
• Comfort using databases
  
  
• Must be able to lift up to 50 pounds
  
  

Core Competencies

• Ability to maintain cooperative working relationships with students, staff, faculty, campus partners, visitors, and the general public
  
  
• Ability to communicate effectively and express ideas clearly both orally and in writing for diverse public audiences
  
  
• Ability to independently plan, problem solve, and take action within established policies, procedures, and guidelines
  
  
• Ability to easily adapt as institutional needs and priorities shift
  
  
• Communicate with all constituencies with a friendly demeanor and with attention to managing conflict and high stress situations
  
  

This position is full-time, non-exempt. This is also a fully in-person position. Occasional weekend work is required. This role reports to the Director of Enrollment Operations.

Salary: The Welcome Center Coordinator hourly range is $22-$23 per hour commensurate with experience and education.

Weekly Hours:

35

Annual Work Schedule:

(For Seasonal and Temporary Positions, this will be determined by the manager)

Application Instructions

For all administrative and academic positions, please upload a current resume and cover letter. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College.

For all other positions, resume and cover letters are optional, but your most up-to-date work experience and educational background are required.

Applications will be accepted until the position is filled. However, priority consideration will be given to applications submitted within 30 days of the posting date.

Additional Information

To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance.

The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at hr@holycross.edu, or by calling 508-793-3391.

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.


To apply, visit https://holycross.wd12.myworkdayjobs.com/en-US/Careers/job/Worcester-MA/Welcome-Center-Coordinator_JREQ-000672



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Oversees the Welcome Center, and establishes and maintains a strong service-oriented culture among student guides, modeling expectations for hospitality, communication, and engagement to create a polished and welcoming front-facing environment for all visitors

Manages stock of supplies for visitors (refreshments and marketing materials)

Coordinates logistical execution of visit programs and enrollment events, ensuring accurate data capture and material readiness

Fields and coordinates student interview inquiries

Maintains accuracy of visitor and event records within Slate, including routine audits and reconciliation

Provides recurring summaries of visitor volume, call trends, and frequently asked questions to Enrollment leadership to inform operational adjustments

Documents and updates Welcome Center procedures and training materials

Supports the student worker program to develop and maintain tour performance and foster a welcoming environment

Collaborates with Enrollment leadership on the tracking of printed materials and resources

Interacts with campus representatives to ensure appropriate participation in, and support of, campus visit programs

Provides event and project support to Enrollment staff

Provides cross-trained administrative support and surge coverage for the Office of Financial Aid during high-volume periods and staff absences

Performs other job-related duties and special projects as assigned

Minimum Qualifications

• Associates Degree preferred
  
  
• Excellent data entry, typing and word processing skills required
  
  
• Proficiency in Microsoft Office/Google Suite and virtual conferencing platforms (e.g. Zoom, Teams, etc.) required
  
  
• Excellent written and verbal communication skills
  
  
• Strong organizational and interpersonal skills
  
  
• Must be able to work independently
  
  
• Comfort using databases
  
  
• Must be able to lift up to 50 pounds
  
  

Core Competencies

• Ability to maintain cooperative working relationships with students, staff, faculty, campus partners, visitors, and the general public
  
  
• Ability to communicate effectively and express ideas clearly both orally and in writing for diverse public audiences
  
  
• Ability to independently plan, problem solve, and take action within established policies, procedures, and guidelines
  
  
• Ability to easily adapt as institutional needs and priorities shift
  
  
• Communicate with all constituencies with a friendly demeanor and with attention to managing conflict and high stress situations
  
  

This position is full-time, non-exempt. This is also a fully in-person position. Occasional weekend work is required. This role reports to the Director of Enrollment Operations.

Salary: The Welcome Center Coordinator hourly range is $22-$23 per hour commensurate with experience and education.

Weekly Hours:

35

Annual Work Schedule:

(For Seasonal and Temporary Positions, this will be determined by the manager)

Application Instructions

For all administrative and academic positions, please upload a current resume and cover letter. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College.

For all other positions, resume and cover letters are optional, but your most up-to-date work experience and educational background are required.

Applications will be accepted until the position is filled. However, priority consideration will be given to applications submitted within 30 days of the posting date.

Additional Information

To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance.

The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at hr@holycross.edu, or by calling 508-793-3391.

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.


To apply, visit https://holycross.wd12.myworkdayjobs.com/en-US/Careers/job/Worcester-MA/Welcome-Center-Coordinator_JREQ-000672



je-974ae1a877634f57b15dc83f9434de16