Welcome Desk Assistant – Student Success
Posting Details
Student Requisition Number
2027022STP
Job Title
Welcome Desk Assistant – Student Success
Number of Positions Available
4
Funded by Federal Workstudy only
Yes
Description of Job Duties and Responsibilities
The Welcome Desk Assistant serves as the primary point of contact for the Office of Student Success in the Turley Center, providing exceptional customer service and administrative support to students, faculty, staff, and visitors.
Responsibilities for this position include but are not limited to:
- Greeting and assisting students, faculty, staff, and campus visitors in a friendly and professional manner.
- Answering telephone calls, directing inquiries, and providing accurate information regarding Student Success services.
- Supporting the areas of Welcome Desk, Retention, Student Support & Outreach, Financial Aid, and Admissions Services.
- Performing general clerical duties including data entry, scanning, filing, copying, and mail distribution.
- Assisting with appointment scheduling, visitor check-in, and office coordination.
- Supporting campus events, including setup, check-in, and post-event tasks.
- Maintaining a clean, organized, and welcoming front desk environment.
- Ensuring confidentiality of student information in compliance with FERPA regulations.
- Communicating student concerns or needs to appropriate Student Success staff.
- Assisting students with account-related questions, mail processing and distribution, document management, and other administrative functions in support of Student Success operations.
- Other duties as assigned.
Minimum Qualifications
- Customer service oriented with strong interpersonal communication skills.
- Ability to maintain professionalism, punctuality, and reliability.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office applications.
- Ability to maintain confidentiality and adhere to university policies, including FERPA.
- Must wear appropriate work attire consistent with university expectations.
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