Workforce Solutions Coordinator (# 376252)

Track deliverables, manage workflows, and support project leads and Principal Investigators (PIs) across multiple parallel projects.

Oversee registration, facilitator assignments, scheduling, invoicing, and payment processes, adhering to external sales procedures in collaboration with ICI Ops.

Plan and execute logistics for webinars, training sessions, and events, including customer onboarding and guidance on learning management systems.

Workforce solutions implementation and data management (30%)

• Provide training and technical assistance in support of workforce projects and solutions implementation.
• Work as part of a team that engages and supports best practice implementation of DirectCourse as a workforce solution and the effective use of Learning Management Systems.
• Provides LMS implementation support directly to clients on assigned projects.
• Aggregate, compile, and analyze workforce and project data to monitor performance and satisfy funder status reporting requirements.
• Conduct stakeholder outreach to collect necessary data and feedback for evaluation.
• Identify, deploy, and utilize technology tools (e.g., project management software, data tracking systems, virtual platforms) to streamline workflows and deliver outcomes efficiently.

Tools and Solutions Development (20%)

• Apply designated instructional design principles and adult learning theory to create, edit, and curate training curricula, webinars, and educational materials.
• Develop written and digital content for presentations, newsletters, and online learning platforms adhering to accessibility compliance standards and best practices.
• Support the revision, creation, or planning for existing or new workforce solutions in support of overall business and revenue goals of Direct Support Workforce Solutions.
• Develop and revise evidence and competency-based content in training products and workforce solutions in accordance with designated instructional design and evidence-based practices.

Strategic and Organizational Support (20%)

• Build and maintain relationships with internal teams and external stakeholders to identify ongoing workforce development, training, and evaluation needs.
• Promote programs, design outreach materials, and execute social media/marketing strategies in collaboration with the Communications and Marketing team to drive participant recruitment and program expansion.
• Represent the organization at conferences, marketing events, and exhibits, while monitoring industry trends to inform team planning.
• Embed diversity, equity, and inclusion principles into consulting, technical assistance, and team planning activities, bringing forth ideas and perspective based on your unique experiences and viewpoint.

Qualifications

Required Qualifications

• Bachelor's degree with 5 years of relevant experience in human services, business, education, social work, evaluation, or a related field OR master's degree plus at least three years of experience of human services, business, education, social work, evaluation, or a related field
• Travel: Willingness to undertake occasional state and national travel (up to 4 days per trip).
• Demonstrated experience in project coordination which required managing parallel workstreams and re-prioritizing tasks in real-time to ensure consistent delivery.
• Experience using or implementing learning management systems (LMS)
• Experience using technology such as learning management systems (LMS), project management software, spreadsheets (e.g., Excel), presentation software (e.g., PowerPoint), word processing (e.g., Word), and virtual meeting (e.g., Zoom, Teams) platforms.

Preferred Qualifications

• Additional education or experience in disability field with expertise in community living, including working knowledge of workforce development or HR recruitment, selection, training and retention.
• Experience or education in developing curricula or products applying instructional design and adult learning principles.
• Demonstrates a strong aptitude for self-directed learning; proactively acquires and applies mastery of new software applications, digital tools, instructional design principles, and evolving industry concepts to seamlessly support project delivery.
• Experience collaborating with people from a variety of communities, backgrounds, and identities.
• Multilingual to effectively support diverse participant populations and facilitate communication across varied groups.
• Experience in multi-year technical assistance project coordination and management.
• Demonstrated experience in understanding and interpreting data and quantitative and qualitative information.
• Working knowledge of Medicaid-funded long-term supports and services for people with intellectual and developmental disabilities.
• Demonstrated proficiency in research, writing, oral communication and editing skills.
• Experience working with diverse colleagues and perspectives and demonstrated commitment to diversity, equity and inclusion.

About the Department

ABOUT CEHD

Department Overview

The Entrepreneurial & Development Programs Area is within the Institute on Community Integration (ICI) - a University Center for Excellence in Developmental Disabilities - in the College of Education and Human Development at the University of Minnesota. ICI improves policies and practices to ensure that all children, youth, and adults with disabilities, and those requiring educational support, are valued by and contribute to their communities of choice.

College Overview

The College of Education and Human Development (CEHD), the third largest college and the University, contributes to a just and sustainable future through engagement with the local and global communities to enhance human learning and development at all stages of the life span. We know diversity is necessary to do our best work and foster our humanity. That's why the CEHD community is collectively dedicated to cultivating an inclusive and equitable environment, embracing and celebrating all identities of our students, staff, and faculty. These values are also a moral imperative requiring continuous proactive measures and a firm stance against prejudice, discrimination, and systemic injustice. https://cehd.umn.edu

Pay and Benefits

Pay Range: $65,000 - $88,970 annually; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume or CV. Please submit a resume and cover letter for consideration.

This position will remain open until filled.

Please apply by Monday, October 12, 2026 for consideration.

To request an accommodation during the application process, please e-mail jobcentr@umn.edu.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.