Yale Police Dispatcher

Overview

The Yale Police Dispatcher receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; provides appropriate dispatch responses to calls such as: emergency or non-emergency situations, operates communications equipment such as: computer, radio, telephone and related communications equipment; operates computer assisted dispatch(CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing(COLLECT) systems; monitors various cameras and alarm systems within the agency complex.

Dispatchers are required to obtain several certifications including the State Certification for Telecommunicators, Emergency Medical Dispatch, Law Enforcement Dispatch, NIMS 100 and 700. Dispatchers are expected to complete and maintain state and federal industry-leading trainings and certifications. The candidate must also pass a thorough federally mandated background investigation.

The work schedule will include weekends, evenings, and holidays. Shifts and days off are bided positions, based on seniority.

Required Skills and Abilities

1. Possession of a clear, concise speaking voice; courteous and diplomatic.
2. Demonstrated ability to work under stress and emotional situations.
3. Ability to use COLLECT and NCIC systems. Knowledge or ability to learn PowerPhone Emergency Medical and Law Enforcement Dispatch protocols.
4. Demonstrated knowledge or ability to learn scheduling programs, camera’s systems, BullDog Mobile system, and all other systems required to accomplish the duties of a police dispatcher.
5. Successful completion or ability to obtain State of CT Emergency Telecommunications Certification.

Preferred Education and Experience

1. Prior experience with COLLECT and NCIC systems. Experience with PowerPhone Emergency Medical and Law Enforcement Dispatch protocols.

Principal Responsibilities

1. Relays instructions, orders and information requiring knowledge of departmental policies, practices, procedures and reporting relationships.
2. Receives, records and services all incoming calls from officers, staff, students and the public, calling for police, medical and fire assistance or general information. Secures information from callers and dispatched officers.
3. Uses computer-aided dispatching software to input and retrieve data and to generate reports. Maintains various documents related to police and security activities.
4. Keeps abreast of activities within the community.
5. Establishes a working relationship with the New Haven Police Department.
6. Monitors computer-assisted systems, generates and distributes reports.
7. Coordinates vendor maintenance and support services for equipment.
8. Performs clerical functions incidental to office activities.

Required Education and Experience

Three years of related work experience and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.