"Admissions Support Officer"

Date: 19 Aug 2024

Job Location: Rockhampton, QLD, AU

Company: Central Queensland University

About this Opportunity

• Fixed Term (until 11.07.2025), Full Time 
• Global Brand and Marketing Directorate
• CQUniversity Rockhampton 
• Higher Education Worker Level 4
• Total Remuneration $82,280 to $86,907 pa (including salary of $69,528 to $73,438 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

We are seeking a passionate individual to join our dynamic National Admissions Team, where your contributions will directly impact the experience of our students and stakeholders. As an Admissions Support Officer, your primary focus will be on delivering accurate and timely support, guiding prospective and current students through their admissions journey. 

In this position, you’ll provide informed advice on admissions, drawing on your knowledge of university policies and relevant legislation. You’ll handle the initial stages of student applications, request necessary documents, conduct system checks, and initiate pre-enrolment testing. Your ability to resolve low-level issues swiftly and apply your attention to detail in data management will be crucial to maintaining the efficiency of our operations. 

You’ll also engage with applicants, ensuring their queries are addressed and their admissions experience is smooth. As a representative of CQUniversity, your commitment to customer service and continuous improvement will be key to the success of our Students Directorate. 

Be Rewarded

• Generous annual and carers leave.
• 17% superannuation (with the choice of joining an award-winning superfund).
• Flexible and inclusive work / life balance.
• Fantastic staff professional / career development opportunities.
• Access to an Employee Assistance Program. 

Position Requirements

• Excellent customer service skills. 
• Proven time management and problem-solving skills. 
• Knowledge and proficiency in the use of information systems, email and Microsoft software, customer relationship systems and Quality Standards. 
• Outstanding oral and written communication skills and administrative experience.
• Knowledge or the ability to rapidly acquire knowledge of CQUniversity’s courses and policies/procedures.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives 

Applications Close: 11:59pm, Monday, 2 September 2024  

Job Requisition ID: 5022  

Contact Details: 

Michelle Noonan

(07) 4930 6535

m.noonan@cqu.edu.au 

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights. 

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.