Rate My Professor Dimitra Petrakaki

Professor Dimitra Petrakaki holds the position of Professor of Technology and Organisation in the Department of Management at the University of Sussex Business School, where she also serves as Director of Research and Knowledge Exchange. Her academic background encompasses organisation studies, information systems, and Science and Technology Studies. She completed her doctoral studies between 2004 and 2008 on electronic governing and the modernisation of the public sector. At the University of Sussex, her career has included roles such as Assistant Professor of Information Systems from 2015 to 2019 and Reader in Information Systems. Petrakaki's research specializations centre on the role of digital technologies in driving organisational change, particularly within healthcare settings. She investigates how digital innovations influence the work practices, identities, power, and authority of healthcare professionals, including doctors, nurses, and community pharmacists. Additional interests include emergent forms of digital work such as platform moderation in the healthcare economy, digital health citizenship, patient activism, and digital colonialism. She is Project Co-Lead on studies examining non-profit health platforms like Care Opinion and MedicineAfrica, and serves as Co-Investigator for the ESRC-funded Digital Futures at Work Research Centre.

Key publications by Professor Petrakaki demonstrate her impact in the field. Notable works include 'Implementation and adoption of nationwide electronic health records in secondary care in England: final qualitative results from prospective national evaluation in early adopter hospitals' (2011, BMJ Quality & Safety, 400 citations), 'Implementation and adoption of nationwide electronic health records in secondary care in England: qualitative analysis of interim results from prospective national evaluation' (2010, 334 citations), 'Embedding employability skills in UK higher education: Between digitalization and marketization' (2020, 168 citations), 'Changes in healthcare professional work afforded by technology: The introduction of a national electronic patient record in an English hospital' (2016, 150 citations), and 'Between empowerment and self-discipline: Governing patients' conduct through technological self-care' (2018, 141 citations). Her contributions extend to policy engagement through briefs on automated job interviews, digital health platforms for re-skilling in developing countries, and AI intimacy in mental health apps, influencing discussions on technology's societal implications in work and healthcare.