Rate My Professor John Hatzinikolakis

Dr. John Hatzinikolakis is a Senior Lecturer in the School of Management within the College of Business and Law at Adelaide University, previously the University of South Australia. He earned his PhD in Business and Management from the University of South Australia in 2016, following a Master of Commerce in 2003, Graduate Diploma of Business Administration in 1999, Bachelor of Education (Sociology) in 1997, and Bachelor of Teaching in 1995, all from the same institution. Prior to his academic career, Hatzinikolakis accumulated 17 years as a senior hotel manager, leading organizations that received prestigious Australian Hotels Association awards, including Best Hotel Re-development, Best Marketed Hotel, and Best Gaming Facilities. He began university teaching in 2007 after experience in the South Australian school sector and has consulted on business strategy, management, human resources, and higher education in Australia and Japan. As Curriculum Leader for the Management Discipline and Postgraduate Program Manager from 2016 to 2020, he designed and developed 12 postgraduate courses emphasizing authentic, experiential learning and enterprise skills, contributing significantly to AACSB and EQUIS accreditation processes. Currently, he coordinates postgraduate courses such as HRES5002 People, Leadership and Organizational Performance and IBUS6003 Cross-Cultural Management and Negotiation, and serves as a part-time invited guest academic and researcher at Meiji University Graduate School of Business Administration in Tokyo, Japan, where he participated in a PhD exchange scholarship program.

Hatzinikolakis's research specializations include emotional labor and organizational paradoxes with implications for well-being, impression management, hospitality management, higher education, workplace stress and deviancy, leadership, Japanese management and organization, Japanese culture and society, fixed revenue customer satisfaction in the Japanese hotel industry, and Fixed Revenue Accounting profitability analysis in various sales models. Key publications feature co-authorship of the book The Management of Migrant Workers in the International Hospitality Industry: Opportunities, Challenges, and Future Directions (Taylor & Francis, 2025), multiple chapters within it on topics such as migrant turnover, retention, skill discounting, motivations, and future trends, a chapter on migrant workers in hospitality in The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry (2023), and The Management of Emotional Labor in the Work of Australian University Business School Academics and the Implications for Well-Being in the Palgrave Handbook of Workplace Well-Being (2021). His seminal journal article, co-authored with Joanna Crossman, "Are business academics in Australia experiencing emotional labour? A call for empirical research," appeared in the Journal of Management & Organization (2010). Awards include the UniSA Business School Top Mid-Career Teacher Award (2018), Teaching and Learning Excellence Commendation Awards (2023, 2019, 2018, 2017), a PhD Exchange Program Scholarship from Meiji University (2013), and a PhD Scholarship from the University of South Australia (2009).