Academic Advisor

About the Opportunity

About the D'Amore-McKim School of Business:

Founded in 1922, the D'Amore-McKim School of Business at Northeastern University prepares the leaders that the times demand. We deliver a curriculum that combines knowledge in technology and data analytics with uniquely human skills, such as critical thinking, creativity, and an entrepreneurial mindset. From undergraduate to MBA-level programs-online, on-site, or hybrid, full- or part-time, our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Responsibilities:

The Academic Advisor in the D'Amore-McKim School of Business provides student-centered support and guidance to undergraduate Business majors regarding college and university policies, course selection, preregistration, registration, and co-op scheduling. The Advisor will provide support to enhance student engagement, academic progression and retention. The Advisor serves as a liaison between university administrators, students, parents, faculty, staff and others regarding students' academic success. This individual will be in frequent communication with offices across the University to support student success. The Advisor utilizes a variety of university systems to advise the student. Due to the complex and sensitive issues that can arise, a high emphasis is placed on confidentiality and privacy. The Advisor needs to be familiar with and adhere to applicable guidelines laid out by ADA, FERPA, SEVIS and other state, federal, University and College regulations. Academic Advisors are responsible for an assigned caseload of students and work in a team-based model. The Advisor is expected to successfully manage student demand during high traffic times. The Undergraduate Programs Office and the D'Amore-McKim School of Business as well as Northeastern are fast-paced, innovative environments.

The Advisor will assist with new-student orientation sessions and participate in recruitment activities as needed. Supporting and facilitating events and workshops that contribute to the student experience is an expectation of the Academic Advisor. The Academic Advisor will be involved with special events hosted by the Undergraduate Programs Office. Work hours include some evenings and weekends. Travel may be necessary for certain events or tasks.

Qualifications:

• Master's degree required, preferably in counseling, human services, or higher education (or equivalent experience advising in a college/university setting)
• A minimum of 3 to 4 years of work or educational experience, preferably in higher education
• Must enjoy working with students and helping guide them through their academics to graduation
• Experience working with the following systems is a plus: Course Catalog, Degree Audit Reporting System (DARS), Banner, Salesforce, and EAB Navigate

The successful candidate will:

• Have excellent computer (Excel and Word), written, and oral communication skills
• Have demonstrated counseling ability utilizing development theory to create a student-centered academic environment
• Be detail-oriented and able to work with precision
• Have the ability to keep calm under pressure
• Be able to communicate and interact effectively with diverse backgrounds and across multiple levels
• Possess good public speaking and presentation skills
• Demonstrate qualities that facilitate collaboration in a team-oriented environment
• Value and provide confidentiality around sensitive issues and be able to determine appropriate levels of communication around sensitive information
• Effectively set goals, multitask, and manage time
• Display self-motivation and initiative
• Be motivated to gain a broad knowledge base of the portfolio of academic programs offered