"Academic Advisor, Penn Engineering Online Programs"

Job Description Summary

Penn Engineering Online is seeking a passionate higher education professional with experience in graduate-level academic advising for non-traditional, mid-career professional, or adult learners, providing students with the resources and support they need to persist to graduation. The Academic Advisor supports students who are enrolled in the at-scale online graduate degree and certificate programs from acceptance through graduation.

Job Description

Penn Engineering Online is seeking a passionate higher education professional with experience in graduate-level academic advising for non-traditional, mid-career professional, or adult learners, providing students with the resources and support they need to persist to graduation. The Academic Advisor supports students who are enrolled in the online graduate degree and certificate programs from acceptance through graduation. The Academic Advisor is responsible for fostering student success and retention by advising students through multiple communication platforms, conducting anti-melt communication efforts, tracking student progress, and serving as a trusted collaborator for the course team. They are also responsible for upholding program and university policies and helping students understand how these policies directly affect their academic experience. Additionally, the Academic Advisor supports the Community Engagement Manager with engagement initiatives such as virtual and in-person events. Reporting to the Associate Director of Academic Advising, the Academic Advisor will join a collaborative team that is continually innovating and streamlining processes in a positive and dynamic work environment.

Responsibilities:

• Conduct day-to-day communication with degree students and advisees via email, phone, texting, office hours, and video-conferencing in a warm and professional manner, ensuring that all correspondence is addressed within 24 hours of receipt. Advise students on curriculum, program policies, time management, program expectations, etc. Connect students to University resources as needed. Perform regular advising with students on academic warning or probation. Host some weekend and evening advising sessions each month (weekday hours will be adjusted accordingly).
• Track and maintain student records by recording advising notes, processing course-level petitions and student requests, performing degree audits, and reviewing prerequisite errors.
• Create and maintain program information for students: Support new student onboarding by assisting with initial account set-up, hosting information sessions, communicating important dates and deadlines, etc. In collaboration with the Community Engagement Manager, maintain online resources for students such as the onboarding course, graduation course, and supplemental resources.
• Support and promote community engagement with various efforts including but not limited to: coordinating online seminars and student networking events, oversee some student club initiatives, enrolling students in MOOCs, monitoring and seeding student Slack workspace and LinkedIn group, supporting in-person meet-ups and annual events such as Homecoming and Commencement, and SPARC.
• Cross-train as an integral member of the Penn Engineering Online Student Affairs team and perform other duties, as assigned.

Qualifications:

• Bachelor's degree and 2 - 3 years of related higher education experience, or an equivalent combination of education and experience.
• Excellent written and verbal communication skills
• Ability to work independently and as a team member
• Strong customer service skills and attention to detail.

Hybrid Schedule: 2 days in office, 3 days work from home

Evening and weekend work is required.

Resume and cover letter are required as part of job application.

Job Location - City, State: Philadelphia, Pennsylvania

Department / School: School of Engineering and Applied Science

Pay Range: $23.80 - $30.00 Hourly Rate

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3600-Market-Street/Academic-Advisor--Penn-Engineering-Online-Programs_JR00115561