Academic Endpoint Systems Administrator

You're joining our community at an especially exciting time as we continue to innovate for the future. Simmons recently launched a six-school academic structure that leverages our expert faculty and longstanding expertise in professions that make our communities stronger. In addition, we continue to highlight our high-value education proposition that is delivering greater ROI to students and putting them on the fast track to career growth and success. You'll find that people who work here truly believe in our mission of preparing students to become social justice-oriented leaders who excel in their professions and their communities. This commitment and pride make for a dynamic workplace.

As a university that values diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.

JOB SUMMARY

The Academic Endpoint Systems Administrator administers Windows and macOS endpoints used in student-facing, instructional, and specialized academic environments, including general access computing, instructional and discipline-specific labs, digital signage, Zoom Rooms, and computers connected to scientific or other specialized equipment.

The position is responsible for endpoint configuration, deployment, maintenance, security, patching, automation, lifecycle management, and specialized solutions where standard configurations do not fully meet academic or operational requirements.

Working as part of a small, collaborative endpoint systems team, the administrator partners with faculty, students, academic departments, and Technology colleagues to deliver reliable, supportable solutions while sharing knowledge, cross-training, and operational coverage across the broader endpoint environment.

ESSENTIAL JOB FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Administer Windows and macOS endpoint environments using enterprise management, configuration management, and software distribution platforms.
• Develop, maintain, test, and improve endpoint provisioning, imaging/enrollment, configuration, deployment, scripting, and automation workflows.
• Package, deploy, update, and troubleshoot operating systems and applications; manage patching, security controls, and remediation of vulnerable or noncompliant endpoints.
• Troubleshoot complex endpoint issues involving hardware, operating systems, applications, identity, network access, security controls, peripherals, and management systems.
• Develop and maintain configurations for general-access systems, instructional labs, podiums, kiosks, instruments, digital signage, Zoom Rooms, and other specialized or shared-use endpoints.
• Partner with faculty and academic departments to translate curricular and discipline-specific requirements into practical technical solutions and coordinate changes around academic schedules.
• Administer and support computers connected to scientific, instructional, simulation, media, and other specialized equipment, including evaluation of compatibility, security, licensing, vendor requirements, and lifecycle constraints.
• Plan and execute endpoint lifecycle activities; maintain accurate inventory and configuration records; and develop remediation or replacement plans for unsupported, vulnerable, or legacy systems.
• Collaborate with Service Desk, networking, information security, infrastructure, classroom technology, vendors, and other partners; provide technical escalation, cross-training, mentoring, and backup coverage as needed.
• Maintain technical documentation and evaluate improvements to endpoint reliability, security, automation, and supportability; provide hands-on support in campus computing and specialized academic spaces where physical access to systems and equipment is required.

OTHER DUTIES AND RESPONSIBILITIES

• Participate in planned maintenance, major deployments, technology projects, and change management activities.
• Research emerging endpoint and academic technologies and contribute to team knowledge sharing and continuous improvement.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• Bachelor's degree or equivalent combination of education, technical training, certifications, and relevant professional experience.
• Three or more years of relevant experience in endpoint administration, desktop engineering, service desk, or a similarly complex managed IT environment.
• Experience administering endpoints in higher education, research, laboratory, classroom, or other academic environments.
• Working knowledge of enterprise endpoint management and software deployment concepts; operating system provisioning, configuration management, application deployment, and patch management.
• Working knowledge of identity, directory, authentication, endpoint security, and networking concepts relevant to endpoint administration.
• Experience with PowerShell, shell scripting, or similar automation tools, or demonstrated ability to develop these skills.
• Strong troubleshooting, communication, organizational, and technical problem-solving skills, including the ability to research unfamiliar technologies and work effectively with both technical and non-technical partners.
• Ability to work effectively on a small technical team with overlapping responsibilities, knowledge sharing, cross-training, and backup coverage.

PREFERRED QUALIFICATIONS

• Experience administering endpoints in higher education, research, laboratory, classroom, or other academic environments.
• Experience with Jamf Pro and Microsoft enterprise endpoint management technologies; experience with HCL BigFix or comparable configuration and patch management platforms is beneficial.
• Experience supporting scientific instruments, simulation systems, specialized academic applications, Zoom Rooms, digital signage, kiosks, or other purpose-built endpoint environments.
• Experience with application packaging, deployment workflows, APIs, or endpoint management automation.
• Familiarity with IT service management, change management, configuration management databases, and enterprise technology lifecycle practices.

COMPETENCIES

• Problem Solving and Analytical Thinking
• Customer Service Orientation
• Written and Verbal Communication
• Teamwork and Collaboration
• Adaptability and Continuous Learning
• Sound Judgment and Personal Effectiveness
• Commitment to Inclusive Excellence and Social Justice

WORK ENVIRONMENT & CONDITIONS/PHYSICAL DEMANDS

• This is a full-time, 40-hour-per-week position, normally scheduled Monday through Friday.
• The position requires regular on-site presence and is primarily performed on campus.
• Work is performed in office, classroom, computer lab, and specialized academic environments and requires movement between campus locations to deploy, maintain, and troubleshoot equipment.
• Occasional work outside normal business hours may be required.
• Light lifting - up to 20 pounds

In accordance with applicable pay transparency laws effective October 29, 2025, Simmons University is committed to pay equity, transparency and clear communication throughout the hiring process. The hourly or annual salary range for this position is: S07$51,800.00 - $82,700.00

This is a benefits-eligible position.

Actual compensation will be based on factors such as experience, education, skills, equity, and external market benchmarks that help guide compensation decisions. Our compensation philosophy is centered around a comprehensive package that includes pay, health benefits, and retirement savings offerings that can be seen here, as well as work-life balance initiatives such as flexible hours and remote work opportunities. We are committed to offering a package that empowers individuals to thrive in their roles, contribute meaningfully, and lead with confidence.

Instructions to Applicants: Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).

Simmons University is committed to inclusive excellence in all aspects of an individual's community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.

To apply, visit https://simmons.wd504.myworkdayjobs.com/en-US/Simmons-Careers/job/Main-Campus---Boston-MA/Academic-Endpoint-Systems-Administrator_R12169

Located in Boston's historic Fenway area, Simmons University is a small, private, non-sectarian College which has educated students for enriching careers and purposeful lives since 1899. Working at Simmons means joining a collaborative, diverse and mission-driven community of educators and professionals.

We prepare students to be leaders for themselves, their communities and the world. Our faculty and staff members lead by example - sharing a commitment to excellence and putting the students first.