- Monitors and maintains performance metrics for application
features and recommends and takes corrective/preventive
actions
- Troubleshoot hardware, software, and system issues related to
Ivanti Neurons and endpoint performance, working directly with
vendors and internal teams to resolve incidents and service
disruptions
- Coordinates and monitors updates and the installation of
upgrades and patches
- Evaluate vendor software releases and feature updates,
assessing operational impact and facilitating adoption of new
functionality
- Configure, test and deploy Neurons policies, automations,
workflows, and system objects in alignment with business and
technical requirements
- Recommend application enhancements or changes that may involve
custom design, integrations, and third-party products
- Participate in change management processes, maintaining version
control, testing documentation, and release communications
- Develop and maintain system documentation. Including
configurations, processes, troubleshooting guides, and enhancement
summaries
- Lead or support small to medium technical initiatives related
to system as needed
- Collaborate regularly with internal leadership and stakeholders
to assess platform effectiveness, review performance metrics, and
identify opportunities for system improvements and new
capabilities
- Ensure alignment with organizational standards for security,
compliance, and operational best practices
Additional Information:
- This position does not offer visa sponsorship.
Applicants must be legally authorized to work in the United States
at the time of hire.
- Selected candidates will be required to complete an I-9 form to
verify eligibility to work in the U.S.
- This position offers a hybrid-flexible schedule, with a minimum
expectation of one on-campus day per week during the initial
training and onboarding period to support effective integration and
collaboration. As the employee becomes fully established in the
role, additional remote work options may be considered based on
performance, operational needs, and team alignment.
Minimum Qualifications
- 2 + years of experience administering enterprise IT systems,
endpoint management platforms, or SaaS-based applications
- Experience managing user access, role-based security, and
system permissions in a multi-user environment
- Experience troubleshooting hardware, software, and system
issues, including coordination with vendors and escalation
support
- Experience creating and maintaining technical documentation and
communicating system changes to non-technical audiences
Preferred Qualifications
- Bachelor's degree in information technology, computer science,
or a related field by date of hire
- Familiarity with ITIL or IT Service Management practices as
applied in higher education
- Experience supporting cloud-based SaaS platforms, including
release evaluation, testing and feature adoption
- Experience supporting or leading small to medium IT initiatives
or system enhancements in collaboration with cross-functional
campus partners
- Ability to create dashboards and reports that communicate
system health, compliance and risks to IT leadership and governance
groups
Target Salary Range: $65,000 to $75,000 annually
Benefits and Total Rewards
As part of UWM's commitment to supporting the success of our team
members through positive experiences, employees are provided with
Benefits to Benefit You and Your Life. UWM offers a comprehensive
benefits package and contributes towards the cost of several
benefit plans. Employees with a qualifying position also receive an
extensive leave
package including vacation, sick leave (with no
expiration), personal holiday, and paid legal holidays. Please
visit this link to view summary benefits information. (Compensation
figures are for example purposes only.)
UWM Benefits to Benefit You
and Your Life
Applications Instructions
Interested applicants are required to apply online and provide a
cover letter and resume addressing your professional level work
experience as it relates to all required and preferred
qualifications.
Note: Applicants must complete all required fields and
attach all required documents prior to submitting the online
application. Applications missing any of the required documents
listed prior to the application deadline will be marked as
incomplete and will not be considered.
In instances where the Search and Screen Committee is unable to
ascertain from the candidates' application materials whether they
meet any of the qualifications, they may be evaluated as not
meeting such qualifications. Additional documents submitted aside
from a cover letter and resume will not be reviewed.
Finalist candidates(s) will be asked to provide three
professional/supervisor references through an external reference
checking tool. References will not be contacted prior to candidates
being notified.
Apply electronically by the application deadline date of
September 20, 2026. Questions about this position
should be directed to Tanner Neahous at
tneahous@uwm.edu.
Reasonable Accommodations
Pursuant to
university policy,
UWM provides reasonable accommodations to qualified individuals
with disabilities who are employees or applicants for employment.
Employment opportunities will not be denied because of the need to
make reasonable accommodations for a qualified individual with a
disability. If you need assistance or accommodation in applying
because of a disability, please contact
uwm-jobs@uwm.edu or 414-229-4463.
This job announcement and other material on this site will be made
available in alternate formats upon request to an individual with a
disability.
Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin's Open Records Law.
UWM will not, however, reveal the identities of applicants who
request confidentiality in writing except as may be required by
Wisconsin's Open Records law. In certain circumstances, the
identities of "final candidates" and/or the identity of the
appointed applicant must be revealed upon request.
CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the
prevention of sexual misconduct seriously. As such, you and your
references will be required to answer questions regarding any past
findings of sexual violence and sexual harassment or any pending
allegations of sexual violence or sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery
Report), which includes statistics about reported crimes and
information about campus security policies, see
http://www.cleryact.uwm.edu/, or
call UWM's Dean of Students Office, Student Union 345 at (414)
229-4632 for a paper copy.
Employment Authorization
In compliance with federal law, all persons at the time of their
start date will be required to verify identity and eligibility to
work in the United States and to complete the required employment
eligibility verification form upon hire.
UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, pregnancy, disability,
status as a protected veteran, or any other bases protected by
applicable federal or State law and UW System policies. We are
committed to building a workforce that represents a variety of
backgrounds, perspectives, and skills, and encourage all qualified
individuals to apply.
To apply, visit https://wisconsin.wd1.myworkdayjobs.com/en-US/UW_Milwaukee/job/Milwaukee-WI/Ivanti-Neurons-Administrator_JR10013972.
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