Description
This position is for an enthusiastic system administrator managing
many of the Hampton University School of Pharmacy computer client
and server-based technologies. This position is also responsible
for recommending both short-term and long-term direction for the
school’s technology needs and all aspects of systems administration
(within the confines of the School of Pharmacy, under limitations
set by the Center for Information Technology (CIT)) including
applications, databases, and networks. This includes
implementation, configuration, coordination, control, maintenance,
troubleshooting, security, usage monitoring and the development of
specialized system procedures. In addition, the individual will
also be responsible for maintenance of all computers and associated
technologies, including both hardware and software updates as
applicable.
Examples of Duties
- Perform end-user computer system administration and
maintenance
- Troubleshoot basic networking issues, escalate to the
Networking division when required
Assist in the design of training, marketing materials and
departmental reports and with the facilitation of technology used
to promote the teaching/learning environment with faculty, staff
and students.
Serve as a member of and work collaboratively with the
Technology and Web Committee to maintain and update the school’s
technology and website.
Manage all objects in the school’s Organizational Unit in
Active Directory to include shared folder and network printer
access.
Support the Learning Management System (using Canvas) for
departmental use-in providing course and user support to faculty
and students in addition to organizational communication to
faculty, staff and students.
Provide support for the administration of examinations and
assessments across various platforms including Exam Master Online,
ExamSoft, PCOA, and other testing platforms.
Provide technical support to all Pharmacy faculty, staff, and
students (approximately 250 end-users).
Recommend and submit purchase requests for all technology,
maintenance and upgrade plans. Main activities include maintaining
relationships with computer resellers, technical support
representatives, and tracking the shipping and receiving of new
and/or replacement computer systems and parts.
Typical Qualifications
- Three or more years of supporting and troubleshooting Windows
and Mac based clients
- Experience supporting locally, and network attached
printers
- Experience in Windows Server administration
- Well versed in Active Directory and group policy
- Strong sense of logic and troubleshooting ability
- Familiarity with current scripting and automation methods
- Familiarity with HTML/CSS and other web-based technologies
- Strong proficiency with Microsoft Office 2016 Office suite
Supplemental Information
- Bachelor’s degree in Computer Science, Computer Information
Systems, related engineering field, or equivalent training and/or
experience
- Excellent communications and interpersonal skills
- Ability to work collaboratively within a team and independently
on important projects
- PREFERRED: Current Windows Certification