"Academic Partnership Liaison (Cleveland-area)"

Job Description

Position Type:

Admin/Professional

Department:

Office of SVP for Academic Affairs

Full or Part Time:

Full Time

Pay Grade:

MN9

Summary:

The Academic Partnership Liaison is a high-visibility, service-forward professional role serving as the primary onsite representative for Northeast Ohio Medical University (NEOMED) faculty, and partners at our Cleveland-area affiliates.

This role delivers a seamless, personalized, and welcoming experience for physicians, faculty, and residents engaged in clinical education and academic collaboration. The Liaison exercises independent judgment, discretion, and proactive problem-solving to anticipate needs, resolve issues, and ensure that every interaction reflects the professionalism and values of NEOMED. This position plays a critical role in sustaining strong institutional partnerships and supporting faculty success within a complex academic medical environment.

Principal Functional Responsibilities:

Faculty Support and Engagement

• Serve as the primary onsite resource for affiliated medical staff, faculty, residents, and visiting educators affiliated with NEOMED, providing polished professional, service‑oriented support.
• Coordinate faculty onboarding, appointments, and access to NEOMED systems and resources, ensuring clarity, accuracy, and confidentiality.
• Build strong relationships with health system leaders and faculty to identify and address needs and provide personalized assistance.
• Support faculty with time‑sensitive administrative and academic tasks requiring discretion and follow‑through.

NEOMED Partnership and Liaison Responsibilities

• Serve as the primary onsite liaison providing seamless access to NEOMED services and resources.
• Represent NEOMED at hospital meetings, events, celebrations, and ceremonies.
• Actively participate in activities that strengthen the partnership between NEOMED and our Cleveland-area affiliates.
• Facilitate connections between hospital-based faculty and university faculty for teaching, research, and collaborative initiatives.

Miscellaneous Duties:

Perform other duties assigned in support of faculty, students and institutional partnerships.

Qualifications:

• Minimum three years of relevant professional experience in customer service, hospitality, healthcare, academic, or administrative role
• Demonstrated ability to work collaboratively with diverse stakeholders, including physicians, faculty, students, and senior leaders
• Proficient with Microsoft Office Suite

Preferred Qualifications:

• Associate’s degree
• Familiarity with learning management systems, scheduling platforms, or academic coordination tools
• Experience supporting faculty, physicians, or students in a service-oriented role
• Provide excellence in high-touch customer service, professionalism, and relationship management
• Strong organizational skills with the ability to manage multiple priorities independently
• Excellent verbal and written communication skills
• Ability to exercise sound judgment, discretion, and confidentiality in a complex environment

Physical Requirements:

Must be able to utilize a phone, computer and other office equipment. Ability to make rounds throughout hospital facilities to engage with faculty and staff. This position is located at University Hospitals in Cleveland, OH, and requires the ability to travel to other affiliated sites in the area.

Department Specific Information:

Join Northeast Ohio Medical University (NEOMED) for this exciting opportunity as we begin the foundation of a new partnership in Cleveland, Ohio. This on-site position as Academic Partner Liaison is a high-visibility, service-forward professional role serving as the primary representative for NEOMED faculty, students, and partners, at our Cleveland-area affiliates.

The ideal candidate has strong written and verbal communication skills, customer service experience, and a professional approach to relationship management. They are highly organized, able to manage multiple priorities independently, and exercise sound judgment, discretion, and confidentiality in a complex environment.

At NEOMED, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Starting Salary Range:

$53,650-$63,486, commensurate with experience.

Benefits & Perks

NEOMED is committed to supporting your health, well-being, and long-term success—both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare Coverage

Competitive medical, dental, and vision insurance through Medical Mutual
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Short-and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement

State retirement plan with 14% employer matching to help you plan for the future

Paid Time Off

Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits

Educational benefits with our partner universities (Policy#3349-07-45)
Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
Employee wellness activities and initiatives that support a healthy work-life balance

To apply, visit https://neomed.peopleadmin.com/postings/6504